State Service Manager - CJD Trucks

CJD Equipment has an exciting opportunity for an experienced Service Manager to join CJD Trucks in Forrestfield, WA, as the State Service Manager.

CJD Trucks represent world-class products from Paccar, being the Australian-made, market leading iconic Kenworth Truck together with one of Europe’s leading truck brands, DAF, throughout Western Australia.

This leadership role will be reporting to the General Manager - CJD Trucks WA and your primary responsibilities will be to lead and mentor a motivated service team to achieve outstanding results. 

Key responsibilities include:

•  Engaging with customers and staff to deliver an outstanding experience

• Ensuring efficient and profitable operation of the Service Department

• Building and maintaining relationships with all key stakeholders of the business

• Ensuring a safe work environment for the team by maintaining best practices

• Developing efficient processes and standards in both workshop operations and customer service

• Leading workshop and call out operations to ensure safe, timely and high-quality repairs and truck servicing

• Overseeing warranty processes, compliance, quality standards and continuous improvement initiatives

• Ensuring dealership NPS (CSI)score benchmarks are achieved and maintained

At CJD Equipment, we recognise that our people are key to our success. We're seeking an individual who will play a pivotal role in driving that success—someone who is passionate about contributing to our growth and motivated by the ongoing development and achievements of the team.

What we Offer:

• Career progression opportunities across the CJD Truck and CJD Equipment group.

• Commitment to providing an environment that encourages personal development.

• Ability to be part of the leadership team and work collaboratively to achieve exceptional results.

• Industry leading remuneration, conditions and incentives.

• Opportunity to be part of the market leading truck brand in Australia.

If you believe you have the passion, skills, professionalism, commercial acumen and leadership skills for this role, we would like to hear from you.