AI Engineer

Job description:

You’re only human.  It’s a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us.  We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia. Be at the heart of creating better health At Medibank, we're on a mission to create the best health and wellbeing for Australia. As we continue to invest in AI and emerging technologies, we're looking for an AI Engineer who is excited about turning innovative ideas into practical solutions that deliver real value for our customers, people, and business. This is an opportunity to work on meaningful AI initiatives, from customer-facing experiences to internal AI-powered tools, helping shape how Medibank uses AI to improve health outcomes and experiences at scale. The Opportunity As an AI Engineer, you'll design, build, deploy and optimise AI solutions using Large Language Models (LLMs), agentic frameworks, retrieval augmented generation (RAG) patterns and cloud-based machine learning platforms. You'll work across the full solution lifecycle, from understanding business challenges through to production deployment and ongoing optimisation. Working closely with stakeholders across the business, you'll translate complex problems into practical AI solutions that are scalable, secure, reliable and customer-focused. Examples of the work you could be involved in include: Building AI-powered assistants that help members better understand and use their cover. Developing intelligent solutions that support customer journeys, such as helping members find healthcare providers. Designing and deploying AI applications that improve operational efficiency and business decision-making. Exploring emerging AI technologies and identifying new opportunities to create value across Medibank. What You'll Be Doing Designing and building AI solutions leveraging LLMs, agentic AI frameworks, RAG architectures and cloud services. Developing robust, maintainable Python code for AI applications, experimentation and production environments. Supporting the development and optimisation of machine learning and predictive models. Applying MLOps practices to ensure solutions are reliable, scalable and cost effective. Monitoring and improving model performance, quality, usage and operational outcomes. Collaborating with stakeholders to understand business needs and translate them into practical solutions. Contributing to the adoption and advancement of AI capabilities across Medibank. About You You're naturally curious and passionate about AI, with a desire to stay at the forefront of emerging technologies. You enjoy solving complex problems, experimenting with new approaches, and working collaboratively to deliver meaningful outcomes. You'll bring: Strong Python engineering and software development experience. Experience working with Large Language Models (LLMs), agentic AI frameworks such as LangChain, and RAG-based solutions. Experience in machine learning, data science, MLOps or a related field. Exposure to cloud platforms such as AWS, Azure or Google Cloud. Strong communication skills and confidence engaging with both technical and non-technical stakeholders. A proactive mindset and a passion for learning and innovation Why Medibank? At Medibank, you'll work with talented people who are passionate about creating better health outcomes and experiences for our customers. You'll have the opportunity to work on innovative AI initiatives, collaborate across multidisciplinary teams, and help shape the future of AI within one of Australia's leading health companies. We support flexible ways of working, encourage continuous learning, and foster an inclusive culture where everyone can bring their full selves to work. Imagine working with us We understand that work means different things to everyone...  We know happy, healthy people make great teams, and great teams put more heart into each customer and patient interaction. And that’s why we’re reinventing work.   Imagine a workplace that helps you and your family thrive. Where connection, personal development and health and wellbeing are front of mind. To learn more about our benefits go to https://careers.medibank.com.au/culture/rewards-benefits/ For you, work should help you Live Better. It should bring you fulfillment and joy. And with Medibank, it could. Inclusion and Accessibility We believe in everyone's potential and strive to make Medibank inclusive for all because different perspectives make us better. We encourage applications from everyone, including Aboriginal and Torres Strait Islander peoples, neurodivergent candidates, LGBTQIA+ community including transgender and gender diverse candidates and candidates with a disability. If you need adjustments or alternative formats at any stage of the recruitment or employment journey, we’re here to help. You can let us know directly in the application form, or if you’d prefer to discuss before applying, please reach out to us careers@medibank.com.au or (03) 8622 5666. Learn more about our commitments and employee stories at https://careers.medibank.com.au/diversity-inclusion/(please copy and paste the URL onto your browser) Medibank proudly recognised as Best Enterprise Organisation, 2026 AFR BOSS Best Places to Work