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About Us We are a Sydney‑based foreign exchange company with branches across New South Wales, Queensland, Victoria, South Australia, and Western Australia. Our services include foreign banknote exchange, instant money…
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About the role
About Us
We are a Sydney‑based foreign exchange company with branches across New South Wales, Queensland, Victoria, South Australia, and Western Australia. Our services include foreign banknote exchange, instant money transfer, travel currency solutions, and online currency ordering, helping customers secure competitive rates with convenience and confidence.
Our Campsie Branch & Auburn Branch is seeking a Part‑Time/ Casual Customer Service Specialist (2–4 working days per week) to join our team.
Qualifications & Experience
• Positive, professional, and customer‑focused attitude
• Excellent communication skills
• Bilingual in English and Mandarin Chinese
• Responsible, reliable, and accountable
• Strong ability to work both independently and within a team
• Availability for 2–4 working days per week, with mandatory shifts on Saturdays and Sundays; weekday shifts arranged as required.
Key Responsibilities
• Handle incoming customer phone enquiries
• Process and file customer documents
• Complete customer requests and assist with account reconciliation
• Support daily branch operations and administrative tasks
• Perform daily transaction data entry and bank reconciliation
Benefits
• Professional training provided
• Base salary plus superannuation
• Long‑term, stable position with opportunities for growth
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Red Rate
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