Customer Service Representative

The Company

We are Sealy of Australia – the market-leading manufacturer of premium sleeping solutions throughout Australia and the Asia Pacific.

In business since 1923, we have partnered with our national network of retailers to help millions of people achieve better sleep. Our pursuit of refining and advancing Posturepedic® technology backed by orthopaedic research has resulted in world-class innovation that people love.

Headquartered in Brisbane with six manufacturing plants across Australia and New Zealand, staffed by over 750 highly-skilled, highly valued employees, we have a passion for developing local expertise and talent.

The roles:

We have an exciting opportunity for a Customer Experience Specialist to join our National Customer Experience team.

Key responsibilities:

• After-sale care: Communicate to customers to identify and provide solutions to their after-care enquiries. This may include handling customer care complaints and handling accessory sales. 

• Pre-sale enquires: Answer sales-related enquiries and guide consumers through the product selection process.

• Data processing: Enter store orders into our manufacturing system with high accuracy and efficiency. 

Your profile:

• You are customer-focused and solution-driven.

• You can communicate with clarity and professionalism regardless of the situation.

• You have strong computer skills and the ability to learn new programs quickly.

• Previous experience in a call centre environment with Zendesk is highly regarded but not necessary.

The Benefit: 

• Comprehensive training on our company history, manufacturing process, product range and computer systems.

• A state-of-the-art software system that helps you stay focused and be efficient with your day-to-day responsibilities.

• Work-from-home possibilities based on performance and experience.

• We have an onsite canteen with heavily discounted staff daily specials.

Please submit your CV with a one-page cover letter addressing the role requirement.