HiQ Adviser (multiple casual positions available)

• Casual
• Both Gardens Point and Kelvin Grove campuses

• Reference number: 26435
• Term: Casual
• Remuneration: $52.57 to $59.30 per hour (HEW5), inclusive of 25% casual hourly rate loading.
• Location: Both Gardens Point and Kelvin Grove campuses
• Open to: Applicants who have unrestricted work rights in Australia for the duration of the casual appointment. In support of our strategic priority of Indigenous Australian success, Aboriginal Australians and Torres Strait Islander people are encouraged to apply.

We are seeking a HiQ Adviser (multiple casual positions available) to join Student Engagement, Administrative Division.

The HiQ Adviser role is a key position in the HiQ service model that supports enquiries from QUT students, staff, prospective students, and members of the public. You will be responsible for the delivery of a high-quality face-to-face, phone, email, and chat services. The HiQ Adviser role works within a tiered-service model and as an escalation point from Peer Concierge. You will provide support with specialised knowledge across QUT services and operations, focusing on student administration, technology, and library. You will assist clients with interpretations of QUT policies and procedures and engage with specialist service providers across other areas of the University.

About us

QUT is a major Australian university with a global outlook and a 'real world' focus. We are an ambitious and collaborative institution that seeks to equip our students and graduates with the skills they will need in an increasingly disrupted and challenged world.

Digital Business Solutions (DBS) provides support for staff and students across a range of information and technology services. DBS uses technology to create value for our students and customers through the portfolios of Learning and Teaching, Research and Innovation, and Professional Services.

DBS embraces digital transformation as being fundamental to the delivery on the QUT Digital Strategy to enabling QUT’s aspirations outlined in the QUT Connections Strategy..

What you need to succeed

1. Education, training and/or relevant experience equivalent to completion of a degree or completion of an associate diploma with at least (2) two years’ subsequent relevant work experience.
2. Demonstrated ability to effectively interpret policies, procedures, and information to support the client experience.
3. Demonstrated client service skills in a high volume, fast paced environment including the ability to effectively escalate, prioritise and redirect enquiries as necessary.
4. Demonstrated high level verbal and written communication and interpersonal skills with the ability to engage with a diverse range of clients and enquiries.
5. High level of digital literacy including the ability to navigate multiple complex information systems.
6. Demonstrated ability to work collaboratively and contribute to a positive, and inclusive culture.
7. Demonstrated commitment to equity, diversity and Indigenous Australian engagement.

Life at QUT

We're committed to building a culture that fosters connection between people and purpose. Beyond personal and professional fulfillment, a career at QUT offers:

• A healthy work-life balance with a blend of on-campus and off-campus work arrangements for applicable positions. 
• Stay healthy with Fitness Passport and enjoy discounted rates on private health insurance. 
• Salary Packaging Scheme for additional superannuation contributions, vehicle leasing, and on-campus services such as childcare, parking, and gyms. 
• Numerous opportunities for professional development including leadership programs and workshops, and our study assistance scheme.
• Commitment to our Indigenous Australian staff  through initiatives such as the Indigenous Australian Staff Network, Cultural and Ceremonial Leave, Staff Development Workshops, and representation on university committees. 

As part of our commitment to fostering an inclusive workplace, we proudly support our Indigenous Australians Employment Strategy, aiming for an Indigenous Australian workforce participation of 3.6%. We extend a warm invitation to Aboriginal Australians and Torres Strait Islander people to join us in pursuing a rewarding career at QUT.

View the job details at: 26435 - HiQ Adviser

Job opens: 

Applications Close: 18-Aug-2026 at 11.30pm

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