Service Experience Officer

• Casual
• Kelvin Grove

• Reference number: 26392
• Term: Casual Basis
• Remuneration: Casual hourly rate range of $53.62 to $60.48 per hour (HEW5) inclusive of 25% casual loading.
• Location: Kelvin Grove
• Open to: Applicants who have unrestricted work rights in Australia for the duration of the casual engagement. In support of our strategic priority of Indigenous Australian success, Aboriginal Australians and Torres Strait Islander people are encouraged to apply.

We are seeking a Service Experience Officer to join Student Administration, People Services, Administrative Division.

The Service Experience Officer plays a vital role in delivering high-quality and high-volume customer service and support to students, staff, and stakeholders. The Service Experience Officer is responsible for triaging and processing a range of Student Administrative services, providing accurate information and guidance, and ensuring a positive experience for all clients.

About us

QUT is a major Australian university with a global outlook and a 'real world' focus. We are an ambitious and collaborative institution that seeks to equip our students and graduates with the skills they will need in an increasingly disrupted and challenged world.

The Student Administration department makes a key contribution to the delivery of student services that span the student lifecycle: admission, enrolment, billing and invoicing, timetable management and class registration, examinations, results, records management, progression and graduation. The department supports international, domestic and research higher degree students, in collaboration with specialist service partners across the university..

What you need to succeed

1. Education, training and/or relevant experience equivalent to completion of an associate diploma with at least two (2) years subsequent relevant work experience.
2. Demonstrated ability to acquire, interpret, apply and provide advice and guidance on legislation, policy, procedures and student administration operations.
3. Proven ability to work independently and as a productive member of a team with the ability to use initiative and plan, organise and prioritise workloads in order to meet tight and conflicting deadlines.
4. Demonstrated digital literacy including the ability to use a large corporate computer system to input, access, extract and interpret data, as well as experience in using spreadsheets and other software applications.
5. Demonstrated ability to contribute to a culture that is committed to high quality client-focused service in a demanding and high paced environment and continuous improvement.
6. Demonstrated ability to provide excellent service to a large and diverse client and stakeholder group across organisational boundaries with a high degree of accuracy and attention to detail, including well developed written and interpersonal skills.
7. Demonstrated commitment to equity, diversity and Indigenous Australian engagement.

Life at QUT

We're committed to building a culture that fosters connection between people and purpose. Beyond personal and professional fulfillment, a career at QUT offers:

• A healthy work-life balance with a blend of on-campus and off-campus work arrangements for applicable positions. 
• Competitive remuneration with up to 17% superannuation and leave loading of 17.5%. 
• Generous parental leave including primary carer parental leave of up to 26 weeks (including 17% super). 
• Stay healthy with Fitness Passport and enjoy discounted rates on private health insurance. 
• Purchased Leave Scheme - up to 8 extra weeks. 
• Salary Packaging Scheme for additional superannuation contributions, vehicle leasing, and on-campus services such as childcare, parking, and gyms. 
• Numerous opportunities for professional development including leadership programs and workshops, and our study assistance scheme.
• Commitment to our Indigenous Australian staff  through initiatives such as the Indigenous Australian Staff Network, Cultural and Ceremonial Leave, Staff Development Workshops, and representation on university committees. 

As part of our commitment to fostering an inclusive workplace, we proudly support our Indigenous Australians Employment Strategy, aiming for an Indigenous Australian workforce participation of 3.6%. We extend a warm invitation to Aboriginal Australians and Torres Strait Islander people to join us in pursuing a rewarding career at QUT.

View the job details at: 26392 - Service Experience Officer

Job opens: 

Applications Close: 23-Aug-2026 at 11.30pm

View Position Description Opens in new window