Student Service Officer – Casual Opportunities

At Adelaide University, we create the opportunities you need to achieve your ambitions – because when you thrive, we thrive.

We are transforming education for contemporary learners and global citizens. Building on a proud legacy and shaped by bold ambition, it’s a place of excellence and equity, where our vibrant community of staff are united by our purpose to inspire Australia’s future change-makers and create a better tomorrow.

We are seeking casual Student Service Officer’s to help create a welcoming, inclusive and connected residential community. This is an excellent opportunity to apply your customer service experience, strong attention to detail and ability to thrive in a dynamic, student focused environment.

Work that matters

The Student Service Officer forms part of the 24/7 operational team in the Accommodation Services team at the Adelaide University Village. The position promotes and supports social events to foster a strong sense of community within the University managed student accommodation facility and ensures a safe and secure environment for residents.

In addition to an outstanding service orientated approach to student interaction and a strong set of administrative skills, this position requires a broad understanding of hospitality based operational tasks in an accommodation environment.

Please note that while this role is primarily based at the Village, you may be allocated to other locations across the University student accommodation portfolio from time to time.

Core Responsibilities:

• Providing accurate accommodation advice and information to prospective and current students
• Supporting students through omni-channel services including phone, face-to-face, email, online, and social media
• Maintaining up-to-date knowledge of accommodation options and related services.
• Coordinating social events and inspections across the portfolio
• Liaising with internal and external stakeholders to ensure seamless service delivery
• Contributing to the development and implementation of business improvements aimed at enhancing the student experience
• Assisting with the maintenance and improvement of accommodation service facilities.
• This role is very hands with minimal administration work

Experience:

To join our community and thrive in this role, you will likely have the following skills and experience:

• Experience maintaining organised and up-to-date documentation and records
• StarRez rooms management system
• Experience working in accommodation / student accommodation environment
• Frontline customer service experience, within the hospitality industry
• Demonstrated competency in using Microsoft Suite
• Experience in the provision of accommodation services

Requirements:

• This role will require the successful candidate to hold a current Working with Children Check
• Availability to be rostered on evenings and weekend shifts

For further information, please contact Nicolas Cardenas, Accommodation Services, Office of Academic and Student Engagement at ***************@adelaide.edu.au Please note, this email is for enquiries only. Applications will only be accepted through the online portal.

Please note - By registering on the Casual/Sessional Staff Register, it does not guarantee that employment will be offered.  

If you already hold a casual contract with Adelaide University, please apply and complete the application form to be considered for future opportunities.

Applications welcomed from Australian or NZ citizens, Australian permanent residents and those who have the legal right to work in Australia for the term of appointment.

Launch your future with Adelaide University now!

Applying is simple. Simply click on the Apply Now button and upload:  

• your current CV  
• A cover letter outlining your interest in this opportunity and your relevant experience

Submit your application by 11.30pm, Sunday 30 August 2026.

Our commitment to inclusion and diversity 

We are committed to fostering a culture of inclusion where diversity is celebrated and everyone feels respected and valued. Adelaide University is an equal opportunity employer, committed to creating a safe, inclusive, and equitable workplace where everyone can thrive. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, and people of all ages, genders, cultural backgrounds, sexual orientations, and gender identities. We are committed to supporting flexible working arrangements and providing reasonable adjustments throughout the recruitment process. 

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