Duty Manager

About the Business

State Buildings is one of the city’s favourite meeting places, home to an award-winning collection of restaurants and bars. Our venues bring together exceptional food, innovative beverage programs and genuine hospitality in a premium heritage setting.

About the Role

We are seeking a full-time Duty Manager to support and complement our management team. This is a fantastic opportunity to step up and bring your experience into a premium setting. Support will be provided by State Buildings’ management to develop and progress your career by providing opportunities to learn and grow in the industry. Expectations would include developing front of house staff, implementing operational procedures and ensuring a spectacular guest experience.

Duties & Responsibilities

As a Duty Manager your duties and responsibilities include but are not limited to:

• Oversee the operational efficiency of the venue during the shift.
• Assist in the implementation of the venue’s Standard Operating Procedures.
• Supervise team members to ensure they provide a superior service and create memorable experiences for guests, responding to requests, enquiries and complaints.
• Maintain knowledge of products, services, policies and procedures.
• Ensure the team maintains a professional manner at all times and is up to date with VIP guest movements, hotel events, local attractions and activities.
• Work closely with all other departments to maximise experience and profitability within the food and beverage offering.
• Maintain close working relationships with Department Heads to ensure a seamless guest experience.
• Support and assist the team to ensure they are fully conversant with all food and beverage procedures.

Benefits

Working for State Buildings gives you access to some of the most desirable benefits, such as:

• A culture based on values of passion, creativity and style.
• Discounts across all venues within State Buildings.
• Access to our Employee Assistance Program.
• Training and development opportunities.
• Staff rec room provided with meals, couches & entertainment.

Skills & Experience

The ideal candidate will have:

• Previous management experience.
• A strong hospitality background.
• Exceptional customer service skills, with the ability to deliver memorable experiences to every guest.
• Obtained an RSA certificate and Approved Managers (preferred).