Club Manager

Racquet Club North Shore, SydneyLocation: North Shore, Sydney, NSW | Employment Type: Full-time About Racquet ClubRacquet Club is one of Australia's fastest-growing racquet sport and hospitality businesses, with venues across Sydney, Canberra and the Gold Coast — and an ambitious national expansion underway. More than just courts, our clubs are designed to be vibrant social spaces where people come to play, connect, eat, drink and belong.We're excited to launch our newest premium club on Sydney's North Shore, featuring 6 tennis courts and 4 padel courts, bringing together tennis, padel, hospitality and community in one destination.About the RoleThis is a hands-on leadership role for someone who lives and breathes hospitality and sport. You'll be responsible for the day-to-day operation of the venue — courts, café/bar, coaching programs, events and team — with full accountability for the member experience and the club's commercial performance.We're specifically looking for someone with a strong hospitality background, and ideally tennis experience given the scale of our tennis offering (6 courts). Racquet sport experience is highly valued for this role — you'll be overseeing a large coaching program across both tennis and padel, so familiarity with how a tennis program runs day-to-day is a real advantage.What You'll Do1. On-Site Staff Leadership & ManagementRecruit, train, develop and inspire a high-performing team of full-time and casual staff (Front Desk, Operations and Maintenance) to consistently meet Racquet Club's elite standardsConduct regular audits of staff performance — correct POS procedures, accurate payment processing, and adherence to customer service protocolsCreate and manage the club roster to ensure optimal coverage during peak and off-peak times while strictly adhering to the operational budgetFoster a positive, professional work environment and motivate staff to uphold the club's core values and "vibe"2. Coaching Operations & Programming OversightCoordinate and oversee weekly schedules for all coaches (full-time and casual) across tennis and padel, aligning availability with peak member demand to maximise court occupancy and revenueMonitor and track contracted hours for all coaching staff; for casual staff, validate that reported hours match actual coaching sessionsConduct regular check-ins to ensure coaches uphold standards of punctuality, professional presentation and high-quality member engagementPartner with the coaching and events team to align coaching schedules with tournaments, social leagues and corporate clinicsBuild and optimise the weekly programming calendar, including social competitions, coaching programs, tournaments, corporate events and private functionsDevelop initiatives that increase court utilisation, particularly during off-peak periods3. Hospitality & Food & BeverageLead the café/bar operation, including menu execution, supplier management, stock control and margin performanceDeliver an exceptional customer experience across every touchpoint, from arrival through to departureMaintain outstanding venue presentation and service standards4. Operational Excellence & Facility AtmosphereMaintain rigorous standards of cleanliness and order across all areas: tennis and padel courts, toilets, recovery areas, change facilities and lounge spacesConduct daily "member-ready" walkthroughs to ensure the club is spotless and all equipment (rental racquets, ball machines, etc.) is in perfect working orderCoordinate routine repairs and safety checks, identifying potential risks and ensuring full OH&S compliance for members and staffOversee the availability of essentials and ensure the facility is consistently stocked with necessary club supplies5. Financial Integrity & Inventory ManagementOversee venue budgets, labour costs, COGS, revenue performance and weekly reportingOversee all income streams — memberships, court hire and merchandise — ensuring every sale is recorded accurately within the systemManage Pro Shop and bar inventory with a methodical audit system to minimise shrinkage and maintain optimal stock levelsImplement strict control over ball inventory (separating new retail stock from coaching balls), ensuring assets are used responsibly and stock is rotated correctlyManage the operational budget, identifying opportunities for growth while controlling costs and expenses6. Systems & Platform ManagementEnsure correct and consistent use of Square and Playtomic across the venue for bookings, point-of-sale and reportingMaintain accurate data across both systems to support membership tracking, court utilisation and revenue reporting7. Customer Experience & Member RelationsAct as the primary "face of the club", building strong, lasting relationships with members and guests to drive retention and satisfactionManage subscriptions, renewals and inquiries, ensuring member records are kept accurate and up to dateAddress member concerns or complaints promptly and professionally, safeguarding the club's premium reputationManage member feedback, online reviews and local marketing initiatives8. Marketing, Events & Strategic GrowthAssist in implementing marketing strategies and outreach programs (corporates, schools, beginner clinics) to attract new membersServe as the on-site point of contact for the marketing team, providing high-quality assets (photos/videos) and ensuring branding remains consistent with club standardsLead the delivery of social events, leagues and corporate functions, ensuring a seamless experience from setup to pack-downSupport sponsorship activations and venue partnershipsStay updated on industry trends to introduce new services or products based on member demand9. Reporting, Communication & Launch ReadinessProvide fortnightly (bi-weekly) reports to senior management on KPIs, membership growth, financial performance and staff productivityMaintain clear, effective and methodical communication with owners, staff and external partnersLead "Launch Day" preparations, ensuring every detail — from court technology to facility aesthetics — is 100% operational for the publicAbout You5+ years' experience in hospitality management as a Venue Manager, General Manager, Club Manager or similarTennis experience strongly preferred, given the scale of our tennis program (6 courts); padel or broader racquet sports experience also valuedProven experience leading teams and managing venue financial performanceA natural host with exceptional customer service skills and a passion for creating memorable experiencesStrong commercial acumen with an understanding of labour management, margins and revenue growthExperience with rostering, POS systems (Square) and booking platforms (Playtomic) — or similar systems, with the ability to pick these up quicklyHighly organised, proactive and able to thrive in a fast-paced environmentDetail-oriented with pride in maintaining exceptional operational standardsA hands-on leader who enjoys supporting their team on the floorCurrent NSW RSA and eligibility to hold liquor licensing responsibilitiesFirst Aid certification (or willingness to obtain)Available to work a flexible roster, including evenings and weekendsWhat We OfferCompetitive salary packageThe opportunity to lead the launch of a flagship venue from opening dayClear career progression within one of Australia's fastest-growing racquet sport companiesAutonomy to run your venue and make a genuine impactFree court access, staff discounts and a fun, energetic workplaceThe opportunity to help shape one of Australia's most exciting sport, hospitality and community brandsHow to ApplyApply via LinkedIn, Seek, or directly through our website — applications reviewed as received, we're moving quickly.Racquet Club is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.