Business Development Manager – IT Sales Specialist

Position Overview

Expert IT & Telco is seeking an experienced IT Business Development Manager to grow our Managed IT, cloud, telecommunications, and business technology services.

The role is primarily focused on Managed IT Services and recurring monthly service agreements, while also selling internet, VoIP, cybersecurity, mobile and emerging AI solutions.

Key Responsibilities

• Generate new business opportunities through outbound prospecting, referrals, networking, partnerships, and lead generation.
• Build and maintain a strong pipeline of qualified Managed IT and technology opportunities.
• Develop new recurring Managed IT Services customers and monthly service agreements.
• Manage and grow existing customer accounts.
• Conduct customer meetings, site visits, technology reviews, and solution consultations.
• Understand customers' current IT infrastructure, systems, communications, and business requirements.
• Identify technology risks, inefficiencies, and opportunities for improvement.
• Prepare and present proposals, quotations, service agreements, and solution recommendations.
• Manage opportunities from initial contact through consultation, proposal, negotiation, and close.
• Work closely with internal technical, provisioning, and support teams to ensure solutions are correctly scoped and customers are smoothly onboarded.
• Identify opportunities to consolidate multiple technology services with Expert IT & Telco.
• Maintain accurate customer, pipeline, and opportunity information within CRM systems.
• Achieve agreed monthly sales targets, recurring revenue targets and KPIs.
• Follow company sales processes, commercial policies, and compliance requirements.
• Maintain strong knowledge of IT, cloud, telecommunications, and emerging technology developments.
• Develop long-term customer relationships that generate retention, referrals, and additional service opportunities.

Solutions

• Managed IT Services
• Microsoft 365 & Cloud
• Cybersecurity
• Networking & Wi-Fi
• Business Internet & NBN
• Hosted PBX & VoIP
• SIP & Mobile Services
• Hardware & Equipment
• AI and business automation solutions

Skills & Experience

Required:

• Minimum 2–3 years' sales experience within an MSP, IT services, or technology business in Australia.
• Proven experience selling Managed IT Services and recurring monthly agreements.
• Strong B2B sales and relationship-building skills.
• Ability to generate and close new business.
• Good understanding of business IT environments.
• Experience using CRM systems.

Experience with VoIP, internet, Microsoft 365, cybersecurity, and cloud solutions will be highly regarded.

Key Attributes

• Motivated and results-driven
• Customer-focused
• Professional and reliable
• Strong communicator
• Commercially minded
• Interested in IT, AI, and emerging technology

What We Offer

• Competitive salary
• Commission structure
• Ongoing training
• Career growth opportunities
• Supportive team environment
• Opportunity to work across IT, telecommunications, and AI solutions

Job Type: Full-time

Pay: $85,000.00 – $100,000.00 per year

Experience:

• Business development: 3 years (Required)

Work Authorisation:

• Australia (Required)

Work Location: In person