Senior Customer Service Officer

BlueFit is proud to be commencing an exciting new partnership with the City of Wanneroo to manage the new Alkimos Aquatic and Recreation Centre (AARC), one of the largest capital works projects ever delivered by the City

Together, we're embarking on a new chapter to bring this landmark community facility to life as a welcoming, inclusive and vibrant destination where people of all ages and abilities can be active, healthy and connected

At the heart of this partnership is a shared commitment to creating a thriving community hub that enhances health, connection and liveability across Alkimos and the surrounding northern corridor. Through aquatics, learn-to-swim, health and fitness, indoor sports and community recreation, the Centre will create opportunities for everyone to participate, belong and thrive.

As part of our foundation team, you'll have the unique opportunity to help establish the Centre's culture, programs and customer experience from day one, guided by BlueFit's proven operating systems and commitment to excellence.

As our Senior Customer Service Officer (Senior CSO), you are the face of AARC. Working closely with venue management, you will lead our front-of-house team, drive smooth desk operations, assist families with swim school enrolments, handle member enquiries, and ensure every visitor leaves with a positive impression.

How You’ll Make an Impact:

• Pre-Opening Readiness: Assist in setting up front-of-house systems, POS workflows, ticketing software, and concourse customer journeys ahead of our grand opening.

• Leadership: Lead from the front by supervising desk operations, coaching Customer Service Officers, managing queue flow during peak periods, and resolving member enquiries with empathy.

• Administrative Excellence: Support daily reconciliations, manage Freshdesk/customer tickets, assist with swim school level progressions in Links, and maintain accurate member records.

• Team Development: Help build a supportive, welcoming culture for our front-desk crew, mentoring junior staff to maintain consistent, high-quality customer service.

• Safety & Compliance: Support site safety protocols, manage front-desk incident reporting, and ensure strict compliance with BlueFit child safety standards.

• Customer Service & Leadership Experience: 2–4+ years in a high-volume front-facing customer service role (leisure, retail, hospitality, or recreation), with experience supervising shifts or leading a team.

• Systems Confidence: Experience using site management software (e.g., Links), POS platforms, and ticketing tools, with a fast learning curve for digital systems.

• Strong Communication: Excellent interpersonal skills with the ability to handle member feedback, de-escalate concerns professionally, and connect with diverse community members.

• Essential Requirements:

  • HLTAID009 – Provide CPR & HLTAID011 – Provide First Aid

  • Current Working with Children Check (WWCC)

Why You’ll Love Working with BlueFit

• A Blank Canvas: Be part of the founding leadership team for a brand-new facility and help set the operational benchmark from day one.

• Real Support & Growth: We are a family-owned, values-driven employer that backs our operational leaders with national support, training, and clear career pathways.

• Perks for You & Your Family: Enjoy access to a range of BlueFit employee benefits and perks for you and your family.

All children and young people have the right to be safe and feel safe. It is our commitment at BlueFit that the safety, wellbeing, and empowerment of children and young people are supported across all of our facilities and services.

As part of our recruitment process, all candidates will undergo screening, including a Working with Children Check, reference checks, and potential police checks.

Ready to bring your energy and make a real difference in the Alkimos community? We'd love to chat! Hit Apply Now with your resume and a brief cover letter telling us why you're the perfect fit