Digital Workplace Specialist

Drive Growth. Be the Difference.

At DKSH, our mission is to enhance lives by connecting people with exceptional products, services, and insights. As the trusted partner for companies looking to expand their reach in Asia and beyond, we are dedicated to driving growth across our Business Units: Consumer Goods, Healthcare, Performance Materials, and Technology.

About the Role

The role of the Digital Workplace Specialist will provide first level end user support and troubleshooting. Ensure a smooth operation of the End User Computing environment, focusing primarily on digital workplace, and secondarily on other infrastructure-related support on Network and servers/systems. Manage the setup and maintenance of all computing devices (computers, mobile devices, tablets, printers) including networking/telephone systems at all locations ensuring optimal performance of IT systems.

What You Will Deliver

• Install and configure desktops, laptops, tablets/ipads, printers, desk phones etc and relevant client and local applications
• Install hardware and other peripheral components such as monitors, keyboards, printers, memory and disk drives for users
• Load and update specified software packages such as operating systems, word processing, spreadsheet, office productivity or other programs into designated computers
• Provide software support to end user for issue related windows operating system, browser or other settings for running office productivity tool and global and local applications.
• Resolve incidents, problems and fulfilment of requests to ensure service level agreements, targets and standards are maintained and adhered to meet customer satisfaction
• Support for SAP (SAP GUI and Printers), Fileserver, DHCP, DNS, Active Directory, FTP/SFTP for file transfers/EDI, with escalation to CSSC or relevant vendors where required
• Provision of user in AD, including adding and maintaining users in appropriate systems
• Responsible for the IT-onboarding for new joiners, with the prompt provision of computer and O365 email account
• Responsible to ensure end user computing device security is up to date and managed
• Prepare and perform desktop refresh deployments and implementation in accordance with IT standards/strategies/road maps
• Responsible for maintaining an up-todate inventory list of all IT equipment at different locations

What You Bring

• Bachelor's degree in Information Technology, Business Administration, or a related field; or equivalent experience
• 0-2 years of experience in a digital workplace, IT support, or a related role
• Familiarity with digital tools and platforms
• Basic understanding of digital workplace concepts and tools
• Good communication and interpersonal skills
• Problem-solving ability with attention to detail
• Willingness to learn and adapt to new technologies
• Ability to work well in a team environment.

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career.

If you're ready to take the next step in your career and be part of a rapidly growing, globally successful company that offers abundant opportunities for career advancement, we invite you to explore this exciting opportunity; please apply online.

DKSH is proud to be an inclusive workplace that values diversity. We encourage applications from individuals of all backgrounds, experiences, and identities.

Please note: To be considered for this position, you must have the legal right to work in Australia.