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Boardroom
About the role This role involves understanding each stage of the registry administration lifecycle applicable to an unlisted fund, including client business goals, processing checklists, and business rules per fund a…
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About the role
About the role
This role involves understanding each stage of the registry administration lifecycle applicable to an unlisted fund, including client business goals, processing checklists, and business rules per fund and issuer.
Key responsibilities
Professionally liaise and respond to investor, adviser and client queries and task escalations in a timely and accurate manner per agreed Service Level Agreements
Process validation, batching and data entry of applications, transfers, static transfers and redemptions in line with process requirements and Service Level Agreements
Report all client incidents or complaints in a timely manner via CAMMS
Aid in the peer review of reports prior to client and pricing agent release
Work with the CSMs to develop checklists that are fund specific to assist fellow Client Services Associates
Ensure compliance with Boardroom's policies, procedures and audit processes
Complete validation for Anti-Money Laundering and Politically Exposed Persons as required
Ensure accurate input of client/security holder data into SREG in relation to static changes and Off Market Transfers as per AML, FATCA, Mfund requirements and Unlisted Requirements
Daily processing of applications via Mfund or Calastone systems and daily downloads of BPAY payments to relevant funds
Daily reconciliation of funds received and banked, and daily, weekly or monthly reporting of applications and transfers
About you
Operational experience in funds management, registries or the financial services sector
Intermediate/Advanced Microsoft Excel and MS computer skills
Excellent verbal and written communication skills
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