Graduate / Junior B2B Sales & Customer Service Representative

We're looking for someone early in their career who is smart, commercially minded, good with people, and genuinely wants to learn the business — not just follow a script.

For more than 15 years, Jono Refrigeration has supplied commercial refrigeration equipment across Sydney and beyond. Our customers range from cafés, restaurants, bakeries, butchers and supermarkets through to schools, councils, government organisations and larger commercial clients.

We supply leading brands including Hoshizaki, Scotsman, Icematic, Bromic, SKOPE and Williams, alongside our own imported range, backed by local delivery and licensed technicians.

We're now investing in the next stage of the business — better digital systems, modern CRM, AI-assisted workflows and a more consultative approach to selling. We don't want to push whatever happens to be on the shelf. We want to understand the customer's site, application, budget and operational requirements, then recommend the right solution.

This role is part of that.

You'll take ownership of the customer relationship from first enquiry through to delivery.

• Respond to phone, email and website enquiries quickly and professionally

• Identify what the customer is actually trying to solve, and recommend equipment based on application, dimensions, site requirements and budget

• Prepare quotations, negotiate pricing and terms, and follow up opportunities through to close

• Build and maintain long-term commercial customer relationships

• Manage every opportunity through our CRM, with clear records of why deals are won or lost

• Coordinate orders, stock and delivery with suppliers, technicians and logistics partners

• Monitor changing customer needs and feed market insight back into what we stock and how we sell it

You'll also spend time in the warehouse and showroom early on, so you understand the products and the operations behind what you're selling.

This isn't a high-pressure call-centre role. We want you to become someone customers remember, trust, and come back to.

You don't need to know refrigeration before you start. If you're willing to learn, we'll invest in you properly.

• B2B consultative selling — discovery, recommendation, quoting, negotiation, follow-up and closing

• Commercial refrigeration — applications, specifications, and how to match equipment to a site

• CRM and pipeline management — modern sales systems, properly used

• Commercial fundamentals — quotations, invoices, margins, and how a transaction actually flows through a business

• AI and automation — practical tools for research, communication and productivity

• Importing and supplier management — including working directly with our manufacturing partners in China

The goal is to teach you how the whole business fits together.

We care more about potential than industry experience. You might be a recent graduate, early in your career, or coming from customer service, retail, hospitality or another commercial environment.

You'll do well here if you:

• Learn quickly, and want to understand why, not just memorise steps

• Build rapport naturally with different kinds of people

• Take initiative instead of waiting to be told the next step

• Follow things through and keep every lead tracked

• Are comfortable picking up new systems and software

• Have commercial common sense, and want to build a career rather than find your next short-term job

A university degree is highly regarded but not essential. Experience in catering equipment, hospitality supply or technical B2B sales is a plus, not a requirement.

Mandarin is useful for direct communication with our manufacturing partners in China, but not required.

You will also need:

• A current Australian driver's licence

• Current Australian working rights

• Ability to work full-time on-site in Padstow

• Base salary of $65,000–$75,000 + super, with a structured performance bonus once you're up to speed

• Direct mentoring from experienced operators — hands-on training, not "figure it out yourself"

• Exposure across sales, operations, technology, finance and supplier management

• Real responsibility as your capability develops

• The chance to build your own customer and industry network

• Professional development support and staff pricing on equipment

• A genuine pathway into account management and broader commercial responsibility

• On-site parking in Padstow

For team members who grow with us, we're open to supporting long-term career pathways within the business.

We're a small team, so good people make a visible difference here. If you grow with the business, your role can grow with you.

Send us your CV and a short note answering one question:

Why does this role interest you, and what would you like to become genuinely good at over the next three years?

Please include this with your application — we read every one, and applications without it won't be shortlisted.

We care much more about a thoughtful answer than a perfect cover letter.