Senior Customer Experience Specialist – DFO Brisbane – New Location!

About Oroton

Established in 1938, Oroton is one of Australia’s iconic brands, synonymous with craftsmanship, accessible luxury, and a distinctly modern sense of style. Celebrated for our heritage and ability to stay at the forefront of international trends, we create beautiful, functional pieces designed for real life.

The Opportunity

We are seeking a Senior Customer Experience Specialist to join our Brand New 2nd Location at DFO Brisbane!

In this role, you’ll play a key part in delivering exceptional service, driving sales, and ensuring a seamless in-store experience. With a strong focus on inventory management, you’ll support stock flow and organisation in a high-volume environment, while creating a welcoming and engaging space for every customer. This is a great opportunity for a confident retail professional ready to take the next step in a fast-paced, premium outlet setting.

18 month contract position | Tuesday to Saturday roster

What You’ll Do

• Deliver exceptional, personalised service in a high-volume retail environment
• Support and inspire the team by leading by example on the shop floor
• Manage inventory flow, ensuring stock is organised, accessible, and well-maintained
• Assist customers in finding the perfect pieces, enhancing their in-store experience
• Maintain high visual merchandising standards and store presentation
• Support daily operations, including stock management, customer experience, and sales performance
• Collaborate with the management team to drive store performance and customer satisfaction

What You Bring

• A proven track record of working as part of a retail team, hitting KPIs, and smashing store targets.
• High attention to detail and proven clienteling experience.
• An attitude that thrives in a fast-paced, high-volume retail environment.
• A keen eye for styling and a love for luxury products.
• A positive attitude that keeps the team inspired and excited every day.

Why Oroton

• Competitive remuneration with team incentives
• Exclusive product discounts & access to ‘Oroton’s Wardrobe Program’
• Structured training plan to master the Oroton 5 P’s framework
• WHEREFIT perks – access to gyms, ICONIC Sport, Adore Beauty & HelloFresh
• 12 weeks paid parental leave for eligible employees
• Fun, supportive, collaborative team culture

APPLY NOW to be part of an iconic Australian brand. Bring your passion, elevate the experience, and grow with Oroton.

Applicants must have full Australian working rights.