Debt Collections Consultant

Making a difference isn’t just our purpose, it’s what motivates our people every day. For us, work is not about ticking a box. It’s about knowing that it matters. We make a meaningful difference every day by making it easier for our customers to focus on what matters in their lives.

Here’s how you will make a difference in this role… 

The Debt Collection Officer is responsible for supporting MMS in reducing arrears, engaging with customers to recover outstanding balances, and negotiating suitable repayment arrangements while maintaining compliance with company policies and relevant legislation.

At MMS clear expectations help our people Be the Difference.  Your key responsibilities in this role will include: 

• Contact customers via phone, email, or written correspondence regarding arrears on accounts

• Negotiate payment plans and resolve arrears in line with internal policies

• Assess customer circumstances and provide appropriate repayment options

• Maintain accurate and detailed account notes in customer systems

• Monitor accounts and follow up as required to ensure repayments are maintained

• Escalate cases where balances remain unresolved or risk indicators are identified

• Respond to customer enquiries and complaints professionally and empathetically

• Ensure all collection activity complies with regulatory and legal obligations

To be considered for this role you will have: 

• Previous experience in collections, customer service, or a call centre environment (preferred)

• Strong communication and negotiation skills

• Ability to handle difficult conversations calmly and professionally

• Good attention to detail and record-keeping skills

• Ability to work to targets and deadlines

• Basic computer skills and experience using CRM or collection systems

• Understanding of customer service and ethical collections practices

• Awareness of compliance, privacy, and conduct obligations (training provided where required)

• Problem-solving skills and sound judgement

• Resilience and ability to manage challenging customer interactions

Qualifications 

• VCE or equivalent (not required, but preferred)

What we can offer you:

• Novated leasing benefits and discounts

• 12 weeks paid parental leave and access to our Parents Portal

• Comprehensive learning and development opportunities to support your career growth

• Sonder digital wellbeing platform, providing personalised support 24/7, plus annual flu vaccinations

• Default Income Protection Insurance reimbursed for members of the MMS Default Super Fund

• Exempt Employee Share Plan

 Embracing our value of Everyone Matters we hold a collective commitment to foster an environment where all differences are valued and respected.

• We encourage individuals from all backgrounds including Aboriginal and Torres Strait Islander peoples, those caring for someone or living with a disability, LGBTQIA+ and culturally diverse applicants to apply.

• We embrace hybrid working and welcome conversations about flexibility.

• We value the skills and attributes veterans can bring to our organisation.

Please note all successful candidates will undergo background checks (including criminal history and ASIC checks) and an NDIS Workers Screening Check if appropriate. All information provided will be treated confidentially.

We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.

If you identify as a person living with disability and require adjustments to our recruitment process, please contact us at ***************@mmsg.com.au