Food & Beverage Manager

Company Description

At Accor, we are proud to be a leading hospitality group in the Pacific region and globally, with over 5,000 properties across 100+ countries. We offer outstanding career development opportunities and the flexibility to Work Your Way across a diverse portfolio of brands, from luxury to economy.

Pullman Sydney Airport is a contemporary 5-star hotel located in Mascot Business Park, just a short walk from Mascot train station. With 229 modern rooms and suites and our signature Mobius Bar & Grill, we are committed to delivering exceptional Food & Beverage experiences to both in-house and external guests.

We are currently seeking an experienced, passionate and commercially focused Food & Beverage Manager to lead our Food & Beverage operations on a full-time basis.

You will take ownership of the day-to-day and strategic operation of our restaurant, bar, room service and conference & events/banqueting operations, leading the team to deliver exceptional guest experiences while achieving strong financial and operational results.

This is an exciting opportunity for a hands-on hospitality leader who enjoys developing people, driving service excellence and creating memorable guest experiences.

Job Description

• Lead, motivate and develop the Food & Beverage team to deliver exceptional guest service and achieve Total Customer Satisfaction.
• Oversee daily operations across restaurant, bar, room service and conference & events.
• Drive Food & Beverage revenue through innovative initiatives, promotions and effective upselling strategies.
• Manage departmental labour, costs, productivity and overall financial performance.
• Work closely with the Executive Chef and hotel leadership team to achieve operational and business objectives.
• Ensure effective rostering and staffing levels in line with business requirements.
• Recruit, train, coach and develop team members while building a positive and high-performing culture.
• Maintain strong relationships with VIP, regular and returning guests.
• Manage guest feedback, service recovery and escalations professionally and efficiently.
• Ensure compliance with food safety, hygiene, RSA, WHS and Accor brand standards.
• Monitor departmental performance and identify opportunities for continuous improvement.
• Support conference, event and banqueting operations to ensure seamless service delivery.
• Maintain high standards of presentation, service quality and operational consistency.
• Act as a key member of the hotel's emergency response team when required.

Qualifications

To be successful in this role, you will ideally have:

• Previous experience as a Food & Beverage Manager, Assistant Food & Beverage Manager or senior F&B leader within a hotel or similar hospitality environment.
• Strong leadership and people-management skills.
• Demonstrated experience managing restaurant, bar and event/banqueting operations.
• Strong commercial awareness with experience in revenue generation, labour management and cost control.
• Excellent communication, organisation and problem-solving skills.
• A hands-on leadership style with a genuine passion for guest service.
• Ability to coach, motivate and develop a diverse team.
• Strong attention to detail and professional presentation.
• Valid NSW RSA.
• Flexibility to work across a rotating roster including evenings, weekends and public holidays.
• Full working rights in Australia.

Additional Information

By joining us, you can:

• Grow your career within a Pacific-leading and global hospitality group.
• Work alongside an experienced hotel leadership team.
• Enjoy discounted accommodation and Food & Beverage across Accor properties worldwide from day one.
• Access our Employee Assistance Program (EAP) and partner benefits.
• Receive recognition through service milestones and tenure programs.
• Benefit from Accor paid parental leave.
• Access exciting career development and internal mobility opportunities across Accor.