Trainee Customer Service Officer

About the role

Council is excited to offer Traineeship opportunities for motivated people who have an interest in gaining "hands on" work experience a Trainee Customer Service Officer. The objective of our program is to acquire the knowledge, skills and competence to complete the Traineeship, with a view to establishing a career in Local Government.

General Information

The Traineeship program requires the successful applicants to enter a Training Contract for one (1) year commencing in January 2027.

As part of their individual Training Plans Trainees are required to undertake and complete a Certificate III in Business (Customer Engagement) online through a Registered Training Organisation (RTO).

Trainees commence as a 1st year Trainee and are trained under the instruction of an experienced supervisor. Council offers an excellent development program with exposure to many facets of the job throughout the course.

We encourage those applicants who have a passion for the trade/area and for developing their knowledge and skills to apply.

Please note that employment beyond the term of the Traineeship is neither automatically offered nor guaranteed.

Essential Criteria

1. Minimum education requirement - Year 10 School Certificate or RoSA (Record of School Achievement) or equivalent leaving certificate. Please note: Current Year 10 students are eligible to apply and if successful in selection it will be based on the proviso that they complete the Year 10 RoSA and provide documentation prior to commencement in position;

1. Demonstrated interest and/or experience in the chosen trade or area;

1. Be an Australian Citizen or granted permanent residency status;

1. Demonstrated ability to work well in a team environment.

Applications will be assessed based on information provided in the application. Council receives numerous applications for Traineeships and applicants need to meet the essential criteria and clearly establish their aptitude for their chosen role. For additional information on applying for an Traineeship role click on the following link: Checklist for applying for a CCC Traineeship or Apprenticeship.

Applicants successful at progressing to interview will then be invited to attend a group and panel interview which will be conducted during a weekday. Applicants shortlisted for interview will be advised via phone and e-mail.

Offer Details

The commencing weekly salary range for this position is $501.30 to $1,279.60 depending on age and school qualifications plus 12% superannuation

• We have two temporary full-time role available
• These roles will have access to a 9 day fortnight
• This role is located at the Wyong Administration Building

Want to know more?

The contact person for this role is Summa Cane, Customer Service Supervisor. You can contact Summa on 04•• ••• 920.

This position will close for applications at midnight on Sunday, 23 August 2026.

We will not accept unsolicited resumes or applications being presented by recruitment agencies.