Account Care Specialist - Virginia

• FREE Diamond Gym Membership
• Paid birthday leave – celebrate your day on us!
• Discounts across Fitness Cartel supplements, apparel, cafés and MERSE Wellness Spa
• Genuine career progression through our Future Leaders Program
• Ongoing training and development within a growing Support Office team
• Join one of Australia's fastest-growing health and wellness brands

Ready to join a fun, supportive and fast-paced team?

We're looking for a full-time Account Care Specialist to join our growing Account Care Team at the Fitness Cartel Support Office in Virginia.

This role is ideal for someone who thrives on balancing exceptional customer service with strong commercial outcomes. You'll take ownership of overdue member accounts, work with members to resolve outstanding balances, negotiate payment arrangements and help members get back on track with their fitness journey.

Supporting clubs across our network, you'll play an important role in reducing outstanding debt, maintaining account accuracy and delivering positive outcomes for both our members and the business.

• Proactively manage overdue member accounts and recover outstanding balances through phone, email and SMS communication.
• Contact members to negotiate suitable repayment arrangements while maintaining positive member relationships.
• Resolve billing enquiries, payment disputes, membership adjustments and account variations accurately and efficiently.
• Liaise with billing providers and external collection agencies to achieve positive debt recovery outcomes.
• Encourage members to re-engage with their memberships and return to the club where appropriate.
• Maintain accurate records and ensure all account activity complies with company policies and procedures.
• Achieve individual KPIs relating to debt recovery, account management, productivity and member experience.
• Identify opportunities to improve debt recovery processes and contribute to continuous improvement initiatives.

• Previous experience in debt collection, accounts receivable, credit control, collections, account management or a high-volume KPI-driven call centre environment.
• Confident handling difficult conversations while remaining empathetic, professional and solutions-focused.
• Strong negotiation and objection-handling skills with the ability to achieve positive commercial outcomes.
• Highly organised with excellent attention to detail and the ability to manage competing priorities.
• Comfortable working towards recovery, productivity and service KPIs.
• Strong computer literacy with the ability to quickly learn new systems and maintain accurate records.
• Current First Aid & CPR Certificate (or willingness to obtain) and Australian working rights.

Fitness Cartel Health Clubs is one of Australia's fastest-growing health and wellness brands, with plans to expand to 60+ clubs by 2030.

Our premium clubs are more than just gyms—they're thriving health and wellness destinations featuring 24/7 access, Reformer Pilates, Cycle Studios, cafés, crèche, saunas and world-class training facilities.

Driven by our values of Family, Community and Ambition, we're passionate about changing lives through health and fitness. Whether you're supporting members in our clubs or from our Support Office, every role plays an important part in creating exceptional experiences for our members.

If you're looking for a rewarding career where you can combine customer service, account management and debt recovery in a supportive, high-performing team, we'd love to hear from you.

Click APPLY NOW to submit your resume and tell us why you'd be a great addition to the Fitness Cartel team.

Only shortlisted candidates will be contacted.

No agencies please.