Project Support Officer (Admin Support)

Project Support Officer (Admin Support)

• Clerk Grade: 3/4 Full-Time (35 hrs per week), ongoing opportunity
• Location: McKell, Haymarket NSW
• Salary range: $87,199 - $95,482 per annum + superannuation
• A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.
• Flexible working model - with hybrid working options available

Your responsibilities will include:

• Support the administration and ongoing maintenance of the Learning Management System (LMS), ensuring information remains accurate and up to date, while working collaboratively across the business, Leadership and Capability Team, and People & Culture to respond to enquiries, resolve issues, and support the delivery of learning and capability programs and initiatives.
• Coordinate key Department of Customer Service (DCS) flagship programs, including participant management, event logistics, and venue coordination.

This role requires regular attendance at various DCS metropolitan locations for program delivery, up to three days per week, with an 8:00am start time. As these programs are delivered face-to-face, the start time requirement is essential to the role.

About the team:

An opportunity has arisen for a high performing Project Support Officer to join the Leadership and Capability team in the People Innovation and Experience team within DCS.

People Innovation and Experience sits within our People and Culture division and is responsible for the delivery of key programs, initiatives, and services across the full employee lifecycle at DCS to support an engaged workforce.

Reporting to the Senior Programs Officer, you will use your amazing organisational and problem-solving skills to manage and coordinate the learning initiatives across DCS.

About You:

You are committed to enabling success through expert problem-solving, sound judgement, and a customer-focused approach. You thrive in complex environments, working collaboratively across the business to solve problems and achieve outcomes. Highly organised and detail-oriented, you effectively manage competing priorities while consistently delivering against agreed timeframes. A strong team player who can also work autonomously, you demonstrate initiative, adaptability, and a willingness to continuously learn and improve.

To be successful in this role you will have:

• Demonstrated experience in supporting a Learning Management System (LMS) within a large and complex organisation, serving as the primary point of contact and subject matter expert.
• Anapplicant with strong Cornerstone experience would be highly desirable.
• Proven ability to coordinate complex activities, identify issues, and implement effective solutions in a dynamic environment.
• Demonstrated experience managing multiple competing priorities while maintaining high standards of accuracy and meeting deadlines.
• Experience developing, implementing, and maintaining standard operating procedures, processes, and documentation to improve the efficiency, effectiveness, and consistency of systems and services.
• Strong project coordination and organisational skills, supported by excellent written and verbal communication abilities.
• Highly developed customer service and stakeholder relationship management skills, with a commitment to delivering positive outcomes.
• Experience collaborating with a diverse range of stakeholders across business units to deliver services, programs, and projects.
• Experience working within agile project environments, including monitoring and managing work through Kanban boards or similar project management tools.
• Demonstrated ability to work autonomously, exercise sound judgement, and consistently deliver outcomes within agreed timeframes.

About Us:

Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make Government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

Looking for more information about the role? Why not reach out to the Senior Program Officer, Meredith Chapman - ••••@customerservice.nsw.gov.au to learn more about this incredible opportunity.

What's next?

Your application should include an up-to-date CV and cover letter which clearly details your relevant skills, experience to this position

Salary Grade 3/4, with the base salary for this role starting at $87,199 base plus superannuation

Click Here to access the Role Description . For enquiries relating to recruitment please contact Sandy Anderson via ••••@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Thursday 20th August 2026 @10am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 •••• •130 or ••••@customerservice.nsw.gov.au.

For more information, please visit

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Information on adjustments available for the recruitment process