Donor Centre Manager

Company description:

At Lifeblood, our purpose is simple: to give life.

Job description:

• Lead with purpose: Make a difference by leading a team that helps save lives
• Exciting opportunity to lead a Donor Centre at either York St or Hurstville
• Permanent Full-Time opportunity - 38.00 hours per week
• Salary starting from $115,000-$140,000 + Super

Discover life-giving possibilities

Lifeblood is more than just a job or a career, it's an opportunity to be part of something that matters. As an organisation, our purpose is simple: life giving donations, for life changing outcomes. Together, we want to help you build a fulfilling career with Lifeblood.

About the role

Lifeblood is seeking an experienced, people-focused leader to join our team as a Donor Centre Manager, with opportunities available at either York St Donor Centre (including management of the pop-up site) or Hurstville Donor Centre.

As a Donor Centre Manager, you'll shape and maintain a culture that ensures the best experience for every donor, every time. You'll motivate a fast-paced, high-performing team in a clinical environment, achieving collection targets and meeting key performance indicators to help secure Australia's blood supply. You'll also support your team to continually look for opportunities to enhance the donor experience.

Your curiosity, adaptability and commitment to fostering a positive team dynamic will be the driving force behind achieving common goals.

When completing your application, please specify whether your preference is York St (including the pop-up site) or Hurstville.

A day in the role will see you:

• Lead the quality, safety and operational performance of blood donation and blood products.
• Coach and develop the team to drive continuous improvement across key service performance indicators (KPIs).
• Foster a safe environment where employees feel cared for, can communicate openly, share ideas and continue to learn.
• Effectively roster employees to meet donor attendance, skill mix and operational requirements.
• Be a great change leader, ensuring you explain the "why" and support your team through change.
• Engage and build strong relationships with internal and external stakeholders, including Marketing and Regional Partnerships, to optimise donor panels and engagement.

Sound interesting? Here's what we're looking for:

• Demonstrated experience managing medium-large sized teams in an operationally driven, customer-focused or clinical environment.
• Strong people leadership skills, using human-centric and empathetic management approaches, with the ability to lead through change.
• Motivation to lead and inspire a team to reach shared goals and key performance indicators.
• Operationally strong and disciplined, with the ability to work effectively in a process-driven environment.
• Ability to foster and build strong internal and external stakeholder relationships.
• A passion for coaching people, developing skills within your team and identifying talent.
• Positive in nature, with the ability to empathise with donors and team members.
• Strong Excel knowledge, with the ability to dissect and interpret data to make informed decisions.
• Highly committed to safety and quality.
• Clinical experience is an advantage but not essential.

To view the current operational hours for this centre, please check here: Find a donor centre near you | Australian Red Cross Lifeblood

Benefits and Wellbeing

We place our employee's well-being at the forefront and express gratitude and care for one another. As an Australian Workplace Equality Index recognised employer and one of Australia's menopause-friendly organisations, we celebrate diversity and support all our people.

In addition to being a part of an organisation that is the heartbeat of the nation, you will have access to the following:

• Access to salary packaging with an option to package up to $15,900 for living expenses and $2,650 for meals and entertainment
• 14 weeks paid parental leave - no waiting period for either parent
• Ability to purchase additional annual leave
• Discounted private health cover with fantastic corporate benefit
• Discounted access to 1,430+ gyms & pools all over Australia
• Employee Assistance Program; Free, 24/7 and confidential health, safety and wellbeing support
• Plus, many more!

Is Lifeblood your reason? Apply NOW!

We're proud to be a Circle Back Initiative Employer for 2026 and commit to respond to every applicant. You'll hear from us once your application has been reviewed.

If this advert is still live, we're still accepting applications. We encourage you to apply as soon as possible, as opportunities can progress quickly.

Have a question about the role or do you need support or adjustments during any stage of the recruitment process? Email Sami, our AI Careers Assistant, at careers@redcrossblood.org.au. To help Sami provide the most relevant information, please include the role title and location in your email. Sami can assist with common recruitment questions, and if your enquiry requires additional support, it will be escalated to our Talent Acquisition team.

Please note: we can't accept applications sent directly to this email address.

This vacancy is being managed directly by Lifeblood's Talent Acquisition team. We won't be accepting applications from external recruitment agencies for this role.