Senior Audio Visual Support Specialist

About The Role

As a Senior Audio Visual Support Specialist, you will make an impact by designing, programming, and implementing AV control and DSP systems, and providing specialist AV support for large conference environments — including configuring and managing systems remotely. You will be a valued member of the AV Support team and work collaboratively with Networking, Security, WPS, and OEM/vendor partners.

In This Role, You Will

Design and implement AV control systems and DSP programming for large conference environmentsProgram and configure control systems (e.g., Crestron) and DSP platforms (e.g., Biamp Tesira) to support complex AV setupsProvide specialist AV support for large conference spaces, including remote configuration and managementConduct in-depth troubleshooting of AV systems, including routing, control, and networking issues, using tools such as Tesira, Extron Toolbelt, ScreenMeet, Intuiface, Neat Pulse, Logitech Sync, and Zoom ConsoleCoordinate RMAs and liaise with OEMs and vendors to support hardware issues

Work Model

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position based in Sydney, NSW, requiring time in a client or Cognizant office. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

What You Need To Have To Be Considered

Experience with DSP programming, AV system design and implementation, and control system programmingHands-on knowledge of Crestron and Biamp Tesira platformsExperience providing specialist AV support for large conference environments, including remote configuration and managementWorking knowledge of audio-video routing concepts, including EDID, HDCP, display/source resolutions, and audio-video extension over HDBaseT, switchers, and matrix switchersFoundational networking knowledge, including LAN/WAN/WLAN, network topologies, TCP/IP, HTTP, HTTPS, Telnet, SSH, and FTP, along with familiarity with routers, switches, modems, IP addressing, and subnetting

These will help you stand out

Understanding of Dante audio networking, including Dante Controller and crosspoint routingCTS-I certificationAbility to read AV schematics and understand signal flow across inputs, outputs, DSPs, switchers, control processors, and displaysFamiliarity with AV control systems and basic networking protocols (IP, DHCP, SSH, HTTP, HTTPS, Telnet)Basic understanding of USB connectivity, USB hubs, and USB extension over Cat6