Rating Officer

About the role

We are looking for a Rating Officer to join the Finance team on a fixed term full time basis until the 30 of June 2028. As part of a large team, this position is responsible for contributing to the efficient, timely and accurate maintenance of Councils database.

Key accountabilities include but aren’t limited to:

• Main responsibilities of this position are, but not limited to, the legal recovery process, ratepayers’ correspondence and providing responses, daily account enquiries, pensioners/seniors' applications and rollovers (change of ownerships) in respect to rate collection;
• Assisting with issue of rate notices, levying of Interim rate notices and rate collection, in line with legislative requirements and Council Policies
• Assisting with the effective maintenance of Council’s property database and rates valuation register;
• Levying and collecting rates in accordance with statutory legislation, the Pensioner Rebate and Deferments Act and Council Policies;
• Act as a first point of contact for customer service in relation to rates enquiries and liaise with the Valuer General's Office and other Local Authorities and key stakeholders;
• Assisting with the review and development of new processes; and
• Assisting with public consultations in line with Council's decisions.

About you

The successful candidate will have the following:

• Experience in customer service
• Proficiency in Microsoft Office applications
• A satisfactory National Police Certificate is required.

For more information about the role, please refer to the position description.

About working with us

The salary for this position will be from $74,894.84 to $90,082.35 per annum depending on the skills and experience of the successful applicant.

You will also enjoy benefits, including

• Flexibility to balance work and life through supported work from home and a 19-day month
• Excellent leave entitlements, e.g. purchase additional leave, Local Government public holiday
• Generous superannuation contributions up to a total combined 17 per cent
• Comprehensive employee wellness program
• Free parking options available
• Travelsmart allowance to support public transport use or cycling to work.

About the City

The City of Swan covers 1,042 square kilometres, representing nearly 20 per cent of the Perth metropolitan area. It includes 42 suburbs from Bullsbrook to Bushmead, Ballajura to Gidgegannup, and it is among the fastest-growing regions in Western Australia. The City is home to the iconic Swan River and the internationally celebrated Swan Valley, founded in 1829. It is a sought-after destination to live, work, and visit, combining quality services and amenities with a beautiful natural setting.

The area also holds profound cultural importance for the Whadjuk Noongar people, reflecting more than 40,000 years of connection to the Derbal Yerrigan (Swan River). Today, the City is a dynamic and diverse community, where one in three residents was born overseas, and one in five speaks a language other than English at home.

Our purpose is to improve the quality of life for our community by delivering our vision of ‘one city, diverse people, culture and places’ through shared values of respect, excellence, accountability and leadership.

At the City of Swan, we are committed to recruiting and retaining the right people and creating a great place to work. We offer our employees real careers, real impact, and real rewards.

We welcome people with diverse skills, experiences, perspectives and backgrounds and encourage applications from Aboriginal or Torres Strait Islander peoples, and individuals who may identify as LGBTIQ+, with disability, a culturally and linguistically diverse background, and people of all ages.

For more information about this position, please contact Catherine Ashby directly at (08) •••• •161.

For queries regarding the application process, please contact our friendly People Services team on (08) •••• •039.

To apply, please submit a cover letter that outlines your qualifications and experience and why you would be a good fit for this role, and a resume via the link.

Closing date: Tuesday 25 August 2026 at 11PM AWST

The City of Swan reserves the right to commence shortlisting and interviews earlier than the closing date. The City also reserves the right to close the vacancy early; therefore, if you are interested in this position, please submit an application as early as possible.

*No agencies, please.