Rates Officer

At a Glance

Work type: 35 hrs per week
Salary: $91,365.95 to $100,642.13 + 12% superannuation
Employment Type: Full time Term contract for up to 1 July 2027.
Closing date: 9pm, 30 Sunday August 2026

The City of Parramatta is in the midst of significant growth and transformation. With a community that brings together many cultures, skills and stories, a changing skyline and new investments, this is an exciting time to be part of the journey. Parramatta 2050 gives us a clear picture of where we’re heading; a connected, creative and sustainable City with opportunities for everyone. Every role at City of Parramatta contributes to this next chapter, helping us build a strong, thriving Parramatta for the people who live, work and spend time here.

About the role

This position is responsible for contributing to the Rates Team, providing a customer focused rates and revenue service to both internal and external clients by ensuring that the rates and revenue administrative functions are carried out in an effective and efficient manner.

In this role you will: 

• Deliver customer-focused rates administration by processing all requests accurately, on time, and in line with Council procedures and documentation requirements.
• Maintain and update rates data and transactions including changes (e.g. address, ownership), certificates, rebates, adjustments, refunds, and reporting from the rates system.
• Administer rates policies and compliance such as pensioner rebates, rate categories, exemptions, lot aggregations, and waste charge adjustments.
• Manage financial processing and recovery including EFT reconciliations, payment reviews, and debt recovery for outstanding rates and charges.
• Provide support, advice, and communication to internal and external stakeholders, respond to enquiries, and contribute to team goals and continuous improvement.

What’s on offer

We are offering a full time term contract for up to 1 July 2027, with a competitive remuneration package from $91,365.95 to $100,642.13 plus 12% superannuation.

Your employee experience with City of Parramatta includes: 

• Flexibility: Hybrid working conditions, flexi‑time scheme, additional leave over the Christmas period 
• Leave: 15 days personal leave, Long service leave after 5 years 
• Wellbeing: Employee led networks (ERGs), Fitness passport, Flu vaccinations, Employee Assistance Program (EAP), Ongoing wellbeing initiatives, Health insurance discounts.
• Location & Convenience: Central Parramatta location, discounted parking, Novated leasing available
• Growth: Learning and development programs, leadership pathways, free LinkedIn Learning 

About you

The successful candidate is someone who has:

• 3 years experience in a local government rates and revenue environment.
• Sound working knowledge and understanding of issues associated with local government rates and revenue. 
• Well-Developed customer service skills.
• Well - Developed verbal and written communication skills. 
• Ability to meet strict deadlines and work under pressure.

To be considered for this role, you must meet the essential requirements in the Position Description, including:
Qualifications/Licences:

• Certificate in business related field, or Certificate qualification in bookkeeping 

Want to know more?

Review our Values Flyer to learn more about the behaviours that guide how we work. 

Further details about this role can be found in the Position Description. 

For a confidential discussion, please contact Shraddha Rana via email srana@cityofparramatta.nsw.gov.au

How to apply

Applications must be submitted online by 9pm, Sunday 30 August. Applications submitted by other means will not be accepted.

Please upload:

• Current resume and cover letter addressing the Position Description

Please note: Candidates who do not meet the essential qualification and licence requirements may not progress through the recruitment process.

This position requires the preferred candidate to undergo the below pre-employment compliance checks:

Criminal history check:  A criminal history does not necessarily disqualify a prospective candidate from selection. 

How we work: Inclusion & Belonging
At the City of Parramatta, inclusion and belonging are central to how we work. We’re building a workforce that reflects our diverse community and value different perspectives and lived experiences. We welcome applications from Aboriginal and Torres Strait Islander peoples, people living with disability, people of all ages, women, culturally and linguistically diverse communities, LGBTQIA+ people, ADF veterans, and others who bring unique perspectives.

We are committed to a fair, inclusive, and accessible recruitment process and support reasonable adjustments throughout recruitment and employment – contact recruitment@cityofparramatta.nsw.gov.au for a confidential discussion.

Eligibility: 
Please note you must be an Australian or New Zealand citizen or a permanent resident in Australia to apply for this position. Applicants holding valid visas may be considered for Casual or Term contracts subject to their visa work conditions.