Assistant Manager - Mercure Newcastle

Job Description

Be part of the excitement of the Accor family, with limitless career opportunities and incredible benefits.

We are seeking an energetic and enthusiastic Assistant Manager to ensure the smooth and efficient running of the Hotel's operation with a high level of customer service provided at all times.

What will you be doing?

Assist and oversee the day-to-day operations of the Front Office team and working closely with housekeeping, maintenance and Food & Beverage teamSupervise and monitor team members with true leadership ability that motivates the entire team.Take initiative to ensure all interactions with our guests are positive and productive. Ensure the smooth and efficient running of the Hotel's operation in absence of the General Manager/Front Office Manager with a high level of customer service provided at all times.Actively resolve complaints and challenges presented by guests/customers to reach a win-win situation.Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day. Process and assist with check-in and check-out of guests when needed.Respond to and coordinate emergency situations.Assist with preparation and service of all-day dining orders and cafe orders and assist in the restaurant when needed.