ICT Service Operations Manager

Swan Christian Education Association (SCEA) is seeking an ICT Service Operations Manager to provide end-to-end ICT leadership across our network of seven Christian schools. This permanent, full-time role, based in Midland, will strengthen trust and capability in ICT support to enable the digital flourishing of staff and students.In this role, you will establish and lead a consistent, responsive, and school-focused support model that underpins the centre-led operating model for ICT & Digital Services.
Key Responsibilities Include:Provide strategic and operational leadership for ICT support services, driving responsive, customer-focused outcomes through collaboration and accountability.Create a culture of excellence by coaching and developing teams, strengthening accountability, and enabling exceptional service delivery across the organisation.Drive a culture of service reliability and continuous improvement, ensuring efficient support, knowledge sharing, and exceptional end-user experiences.Build strong partnerships across schools, fostering trust, clear communication, and a responsive service focused on meeting stakeholder needs.Support a modern, centre-led ICT operating model by fostering collaboration, enhancing service maturity, and delivering practical improvements that benefit schools.
Essential Selection Criteria:Demonstrates a personal commitment to the Lord Jesus Christ and is an active member of a Christian Church, living in accordance with the Association’s Statement of Faith and Educational Objectives.Significant experience leading ICT service operations, service desk, or support functions in a multi-site environment.Demonstrated ability to lead, develop, and empower technical teams while fostering accountability, high performance, and customer-focused service.Strong understanding of ICT service management principles, with experience driving service excellence, continuous improvement, and operational maturity.Excellent stakeholder engagement, communication, and organisational skills, with the ability to build trusted relationships and manage competing priorities effectively.
Desirable Selection Criteria:Experience in a school, education, or mission-driven organisation.Experience implementing or improving tiered support models in a multi-site setting.Familiarity with service desk platforms, knowledge bases, service reporting, and workflow systems.Experience in supporting a centre-led or shared-services operating model.Relevant ICT or service management qualifications, such as ITIL or similar.
What We OfferA purpose-driven leadership role shaping ICT service to enable flourishing Christian education.The opportunity to contribute to meaningful ICT operations across a growing network of Christian schools.A supportive and collaborative team culture committed to service, stewardship, and excellence.Competitive salary and employment conditions.Salary packaging and ongoing professional development opportunities.
How to Apply:If you are called to serve in a Christ-centred ICT leadership role, please read the full Information Pack, including the Job Description and Selection Criteria.
Online applications via SCEA Website should be submitted by the 18th August 2026; however, shortlisting will begin immediately, and SCEA reserves the right to close this advert before this date.
CLICK ON THIS LINK TO APPLY: SCEA Website - Working with UsNOTE: System Scheduled Maintenance until Sunday, 16th August 2026, 7.00am.
Only online applications that provide the requirements listed below will be considered.
Applications must include:A covering letter addressing all the Essential Criteria and a brief statement outlining the competencies you would bring to the role and your reason for applyingA current resume/CVCopies of qualificationsCopies of current Working with Children Card and Department of Education Criminal History Clearance, or willingness to apply for one.
Join SCEA and help bring structure, coordination, and excellence to technology projects that support flourishing Christian education.