CNC2 Supportive Care – Complex Care and Frequent User Management Program

Shape a high-profile, statewide clinical initiative

We support your healthy work-life balance with flexible work arrangements

About the Opportunity

The Complex Care and Frequent User Management (CCFUM) Program is a statewide clinical initiative aimed at improving outcomes for patients with chronic and complex health conditions, including those who frequently present to NSW Ambulance.

The CNC2 Supportive Care is a senior clinician with advanced expertise in one or more of the following areas: palliative care, aged care, and chronic and complex care. This role is responsible for the strategic design, implementation, and evaluation of a supportive care model within NSW Ambulance that identifies and addresses the support requirements of older patients with complex healthcare needs and progressive life limiting illness that frequently present to NSW Ambulance.

This role plays a critical part in enhancing the quality, safety, and efficiency of care for an older vulnerable patient cohort, while supporting broader system integration and service optimisation across NSW Ambulance.

This position is for a period up to twelve (12) months with possible extension. 

About You

• Registered Nurse with current Authority to Practice with at least five years post graduate nursing/midwifery applied in a mixed clinical environment and/or across a range of services.
• Postgraduate nursing qualifications relevant to the speciality field, or evidence of working towards same or other qualifications or experience deemed appropriate.
• At least 3 years full time equivalent experience working in the specialty fields of either palliative care, public acute, subacute, outpatient or community aged care, and/or chronic and complex care
• Experience working with psycho-socially vulnerable individuals who experience challenges engaging with health care providers.
• Demonstrated understanding and experience of models of supportive care as they relate to patient outreach.

How to Apply

Please respond to the below two questions (max 4000 characters including spaces, per question) and submit this with your CV and other required information.

Question 1: Provide an example of how you have modified your style or approach to work or communicate more effectively with someone. How did you recognise that a different approach was needed? What was the outcome?

Question 2: When organising a project, how have you determined which resources to use? Provide an example of a specific project and how you made those decisions.

Need Further Information 

Please refer to the Role Description for further information. 

Please contact Fiona I’Anson on fiona.ianson@health.nsw.gov.au if you have any questions about this role.

Additional Information

• NSW Health is committed to accessibility and may provide adjustments to the recruitment and interview process as needed, including physical adjustments, interview setup, or scheduling needs.
• Employment of temporary visa holders is only considered if no suitable permanent resident or citizen is identified after labour market testing.
• Eligibility lists and talent pools may be created and used to fill ongoing and temporary vacancies over the next 18 months at the same, or other locations, that are at the same grade and capability level.
• Applicants are expected to provide responses that reflect their own knowledge, experience, and understanding of the role.
• Any AI assisted content should still reflect your own capability; candidates may be asked to discuss or demonstrate examples during interview.

Conditions

• There is no entitlement to Transferred Employees Benefit (TEB) or travel allowance associated with this opportunity.
• No NSW Ambulance accommodation is provided.
• Employees currently undertaking an Extended Care Paramedic or Intensive Care Paramedic consolidation periods are eligible to apply however will need to complete all training and return of service obligations before accepting any relief/acting opportunities.
• Employees currently undertaking a Special Operations Team (SOT) consolidation period are not eligible to apply for positions other than SOT positions. This includes positions offered via merit selection, transfer lists or later transfer mechanism, expressions of interest or secondments.
• If you are currently a Paramedic or in a role that is covered by the NSW Ambulance Death and Income Protection Benefits (State) Award 2022, please ensure that you have sought advice prior to accepting this position. For further information please contact Paramedic Insurance via AMBULANCE-ParamedicInsurance@health.nsw.gov.au 

Our Commitment

NSW Ambulance is committed to achieving a diverse workforce that reflects the communities we serve. All are welcome to apply, including women, Aboriginal People, people from culturally diverse backgrounds, refugees, people of diverse genders and sexuality, and people living with a disability. We value the knowledge, skills, experiences, and perspectives that all people bring to our organisation, patients, communities, and workforce.

If you are an Aboriginal job applicant and wish to obtain more information about applying for a role with NSW Ambulance, please contact our Aboriginal Workforce Engagement Coordinator via AMBULANCE-FirstNations@health.nsw.gov.au or visit Stepping Up. Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles within NSW Health - visit https://www.steppingup.health.nsw.gov.au/

If you wish to discuss any changes to the process, you may need to present your best self, including accessibility requirements; please contact the panel convenor or recruitment team for support at  NSW Ambulance Corporate Recruitment Team via AMBULANCE-CorporateRecruitment@health.nsw.gov.au.

Additionally, you can contact the NSW Ambulance Diversity & Inclusion Team at Ambulance-Diversity@health.nsw.gov.au

Child Safe Employment 

NSW Ambulance is dedicated to fostering a child-safe environment that respects and upholds the rights of children and young people, aligned with NSW Health’s commitment to implementing the Child Safe Standards. We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and well-being of children and young people, actively working to protect them from harm and...