Client Engagement Officer

• Miscellaneous Award 2020
• $67,000 per annum plus superannuation

ABOUT BODY SAFETY AUSTRALIA

Body Safety Australia is Victoria's largest and most trusted provider of early childhood and school programs to prevent harm to children and promote positive relationships. We are committed to promoting childhoods free from violence where children enjoy equitable and respectful relationships. We deliver in class workshops to:

• Children and young people in early childhood education, primary schools and secondary schools
• Parents and carers
• Teachers and education staff

Body Safety Australia delivers programs to prevent childhood sexual abuse and other forms of gender and sexual violence. While the role does not require you to deal directly with disclosures, this is the core work of the organisation.

WHY BODY SAFETY AUSTRALIA?

Joining Body Safety Australia means stepping into a mission-led organisation that’s growing its reach and impact across communities. You’ll be part of a small, values-driven team that champions respect, consent education and child safety, and you’ll see the direct results of your work every day. We’re collaborative, supportive and ambitious about creating change. If you want to use your skills to help families, schools and organisations access programs that genuinely shift culture, this is a place where your contribution matters.

ABOUT THE ROLE

You will be sitting in the driver's seat of our enquiries and bookings process, often as a client’s first introduction to Body Safety Australia. You have strong attention to detail and time management skills. Most of your day involves scheduling our team of educators to deliver programs to clients' across Victoria. You are self-motivated, you will be working in a small collaborative team working proactively to meet individual and organisational goals.

While the majority of client communication is via email, you also take pride your excellent phone communication and relationship building skills.

WHAT YOU’LL DO

• Convert client enquires to program bookings using your customer and sales experience.
• Provide program information, processing bookings and registrations, maintaining accurate records, and responding to same‑day changes.
• Provide excellent customer service throughout the bookings process, including invoices, payments, cancellations and refund escalations.
• Assist with program coordination, setting up online training sessions, preparing digital/print materials, managing documentation, and supporting daily administrative operations.
• Upsell and cross-sell our suite of programs
• Support logistics and marketing through product sales management, and marketing material preparation.
• Communicate proactively via email, phone and other electronic means.

WHAT YOU’LL BRING

• Strong communication and interpersonal skills.
• Excellent customer service, sales and negotiation skills.
• Problem-solving and conflict-resolution skills.
• Proficiency in CRM software.
• Experience with Xero preferred.
• Experience with Microsoft Office 365 (Outlook, Sharepoint, Excel, etc), Microsoft Teams & Canva.
• Ability to work independently and as part of a team.
• Organisational and time management skills.
• The ability to work with a variety of stakeholders with diplomacy, tact and compassion.

If you’re excited by this opportunity but don’t meet every preferred criterion, we still encourage you to apply. We value potential, lived experience, and a willingness to learn alongside formal qualifications and experience.

OUR COMMITMENT TO COMMUNITIES

Body Safety Australia is committed to ensuring our programs are inclusive of all children, young people, and families. We recognise that representation matters, and we strongly encourage applications from people with lived experience and from communities that are underrepresented in education and prevention work.

We welcome applications from Aboriginal and Torres Strait Islander people, LGBTQIA+ people, people with disability, migrant and refugee communities, and people living in regional and rural Victoria. We also understand that barriers to education and employment can affect access to opportunities, and we are open to applications from people who may not meet every criterion but bring valuable lived experience, commitment, and potential.

Body Safety Australia is committed to child safety. Any offer of employment is subject to a satisfactory Working with Children Check and police check. All staff are expected to uphold the Victorian Child Safe Standards and the National Principles for Child Safe Organisations, and to participate in ongoing child safety training as required.

A position description is attached.