Customer Solutions Team Leader - Melbourne CBD and surrounding areas

Job Description

Our Customer Solutions Team Leaders are passionate, enthusiastic and driven, with a genuine love of people and technology. Working in one of the world’s largest Telecommunications companies, we aim to open all sorts of possibilities – not only for our customers, but for our people too.

In this role, you’ll partner with the regional manager in leading the store daily, from assisting with merchandising and product launches to helping others meet and exceed sales objectives. You won’t be in this alone we offer amazing training experiences that will set you up for leadership success. You’ll gain valuable experience coaching and encouraging your team to give our customers personal experiences that count. You will need to have availability across 5 days on a 7-day rotating roster, including weekends, peak trade days and public holidays and be available to complete 4 days of virtual and in person training.

What You Offer

You are a passionate customer advocate with the desire to be yourself when connecting and having fun with our customersCompetitive drive and confidence to succeed in a fast-paced sales environmentExcellent communication and leadership skillsThree or more years of sales and/or customer experience in telecommunications or a related industryPrior management experience is preferredThe ability to collaborate with key stakeholders on initiatives beyond store wallsMost importantly you will be a customer champion delivering great customer experiences, driving awareness of a customer centric culture

What We Offer

Competitive salary package with uncapped earning potential and generous loading ratesSIM plan with unlimited calls, texts and data – stay with us and never pay a phone bill againAccess to wellbeing programs and exclusive discountsAdditional leave benefits, include charity leave, thank you leave, additional ‘your’ leave and gender affirmation leaveTraining support: get the inside scoop on all the latest tech from brands like Apple and SamsungExciting opportunities to further your career into a leadership role or head office position such as our ‘Future you’ program that supports the development of your skills and career aspirations

We believe in the power of people and the power of collaboration, so apply now and let’s be bolder and better together!

To be considered for this role, you must hold ongoing, unrestricted Australian work rights.

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About Us

Vodafone is one of Australia’s most recognised mobile brands, known for bold thinking and putting customers first. As part of TPG Telecom, Vodafone combines global brand strength with local expertise delivering great value, innovative products and standout customer experiences. We celebrate individuality and encourage our people to challenge the norm and think differently.

About The Team

Our Consumer team is responsible for delivering great products and experiences to everyday Australians through our leading brands and retail channels. Whether online or in-store, we’re focused on making it easy for customers to stay connected with value, simplicity and great service.