Customer Service Manager | Melbourne City

Job no: 944947
Work type: Permanent / Full time
Location: Melbourne - Central

Join Flagship Myer Melbourme as a Customer Service Manager - Be the driving force behind our customer service excellence!

Bring your strong leadership and retail experience to lead large teams across multiple departments in a customer focused, fast paced enviroment.

Champion the Myer strategy, manage daily operations, and provide ongoing coaching and leadership to your team. Working closely with the Myer Melbourne leadership team, this pivotal role offers excellent opportunities for career progression and succession planning.

About The Role:

• Lead and manage daily department operations to drive customer satisfaction and financial performance 
• Inspire and develop your team through effective coaching, feedback, and recognition
• Foster a high-performance, customer-first culture by role modelling service excellence
• Maximise team productivity through smart workforce planning and task delegation
• Spend quality time on the floor to lead by example and gain valuable customer insights
• Empower and mentor your team to become the next generation of Myer leaders.

About You:

• Previous experience as a Retail Manager, Area Manager or similar, ideally in Retail or Department Store environment
• Strong people leadership skills with a 'hands-on', collaborative approach 
• Demonstrated ability to drive team performance, meet KPIs and manage performance effectively
• Customer focused with superior customer service skills
• Strong commercial acumen and understanding of retail operations
• Excellent time management and prioritisation skills

Benefits to you:

• Be part of a supportive and dynamic leadership team
• Access to career development and succession planning opportunities
• Exciting Team Member discounts and exclusive offers
• Access to volunteer, parental and lifestyle leave
• Service Recognition, Inspirational People Awards, and more!

Our management teams work across fortnightly rotating rosters to meet key store trading hours, this including weekends and extended/peak trade (e.g. Black Friday and Christmas-New Years).

Apply now and take the next step in your retail leadership career!

Aust. Working Rights: To be eligible to apply for this job, you must have Australian working rights. For further information contact the Australian Department of Immigration.

Equal Opp. Employer: We pride ourselves on the diversity of the people who work at Myer, representing the community in which we serve.

Agency note: Myer Pty Ltd does not accept unsolicited resumes/candidate profiles from external agencies or suppliers via any method. Any candidates submitted in an unsolicited manner, will be considered a direct candidate application to Myer and no fee will be payable.

Applications close: 26 Aug 2026 AUS Eastern Standard Time