Contract Coordinator

At Rizon, we’re safeguarding communities and unlocking potential.

About the Role

As our Contract Coordinator, you will manage the critical transition from claim approval through to repair commencement for insurance building works. You will ensure contracts are issued timely and accurately, pre-start requirements are completed, and jobs progress smoothly into construction. This role is focused on speed, accuracy, compliance and customer experience, with responsibility for driving cycle times and ensuring insurer-approved works are converted into active, well-prepared repair projects. Working closely with Construction Supervisors, insurers, customers and internal teams, you will coordinate communication, documentation, scheduling readiness and system updates to ensure a seamless handover into delivery.

Key Responsibilities

• Receive approved claims and validate scope, authority and insurer requirements
• Issue and execute contracts with customers using digital or in-person processes
• Coordinate pre-start requirements including permits, insurances and inductions
• Update insurer portals with start dates and key milestone information
• Monitor cycle times from approval to contract and contract to site start
• Maintain accurate system records, CRM updates and job documentation
• Communicate proactively with customers, insurers and internal stakeholders

About You

• Experience in insurance, construction administration or contract coordination
• Strong understanding of scopes, contracts, variations and building processes
• Excellent communication skills with strong customer and stakeholder focus
• Highly organised with the ability to manage high-volume job pipelines
• Strong attention to detail with accurate documentation and data entry
• Ability to work in a fast-paced, KPI-driven environment

Why Join Us?

• Purpose & Impact – Be part of a purpose-driven organisation helping people rebuild and recover after unexpected events, making a real difference to individuals, families and communities.
• Supportive Team Culture – Our employee-led Culture Club helps bring our people together through social events, team activities and celebrations throughout the year.
• Rewards & Recognition – We celebrate our people through our Values Champion Program, including quarterly and annual awards.
• Career Growth & Development – Grow your career with opportunities to progress laterally and vertically across our group of businesses. 
• Health & Wellbeing – Access confidential support through our Employee Assistance Program (EAP), participate in wellbeing initiatives like our annual wellness competition and enjoy corporate discounts on health insurance with Medibank & AHM (through Employment Hero).
• Financial & Lifestyle Perks – Enjoy earned wage access, retail discounts with leading brands, exclusive offers with partners like Virgin Australia, Booking.com and Engie, plus discounted gift cards and cashback cards across thousands of retailers (through Employment Hero).
• Travel & Holiday Benefits – Enjoy exclusive access to Flight Centre Corporate Benefits and travel like a VIP. Unlock member-only savings on holidays, cruises, tours, travel insurance and more with a $50 Welcome Voucher, $50/ adult discount for all cruises, tours or FC Holiday packages.
• Office Perks – Start your day right with a complimentary continental breakfast provided, plus barista-style coffee, Friday drinks, and ping pong competitions!

About Us

Rizon is a leading provider of insurance repair and restoration services, supporting insurers, partners and customers across Australia following property damage events. Our team specialises in managing the repair process from initial claim through to completion, ensuring quality outcomes while delivering exceptional customer experiences.

At Rizon, we are committed to safeguarding communities, supporting our partners and creating opportunities for our people to grow and thrive. Our people are our greatest strength. We pride ourselves on our collaborative culture and the support we provide our team, recognising that every individual plays an important role in our success.