Sales Consultant

Q Report Jewellery Insurance is seeking a Customer Relations Consultant to join their team!

Are you someone who thrives on genuine conversations and takes pride in delivering outstanding customer experiences? This is a rare opportunity to step into a sales role where every lead is warm — meaning every person you speak with has already expressed interest in protecting something they love. With a competitive base salary, commission structure, and a supportive team environment, this role offers a rewarding career path in a growing, purpose-driven business based in Sydney CBD.

About Our Client

Q Report Jewellery Insurance is one of Australia's most trusted jewellery insurance providers, with over 20 years of experience delivering personalised, comprehensive cover to jewellery lovers across the country. As a fast-growing business, they are committed to innovation, exceptional service, and giving their clients genuine peace of mind. Joining Q Report means representing a product you can be proud of and being part of a close-knit team that truly values its people.

What you'll be doing?

• Connecting with clients across multiple channels — Engage with new and existing customers via phone, SMS, and email, building meaningful relationships from the very first interaction.

• Converting warm leads into happy customers — Respond to inbound quote requests from people who are already interested, with no cold calling involved.

• Sharing product knowledge confidently — Provide clear, accurate product guidance to help customers make informed decisions and feel confident in their cover.

• Following up with care and professionalism — Ensure every customer receives timely, thoughtful follow-up throughout their journey.

• Processing payments and finalising policies — Support customers through to the finish line by accurately processing payments and completing their policy documentation.

• Keeping records accurate and up to date — Maintain detailed and precise CRM records to ensure a seamless customer experience at every touchpoint.

• Contributing to team goals — Work towards achievable sales targets and KPIs in an environment that provides plenty of encouragement and support.

Who are they looking for?

• Sales or customer service background — Around 1–2 years of experience in a non-retail sales or corporate customer service environment is preferred; experience in insurance or financial services is a bonus, though full training will be provided.

• Strong communication and rapport-building skills — A natural ability to connect with people and make them feel heard, valued, and well looked after.

• Calm and solutions-focused mindset — A confident, composed approach to problem-solving that keeps customers at ease throughout every interaction.

• High attention to detail — A careful and precise approach to data entry and documentation ensures accuracy across all customer records.

• CRM proficiency — Familiarity with CRM systems is valued to help manage customer interactions efficiently and effectively.

• Genuine passion for service and results — A sincere enthusiasm for delivering exceptional customer experiences while also being motivated to achieve sales goals.

• Microsoft Office competence — Comfort working with Microsoft Office, particularly Outlook, to manage day-to-day communications and tasks.

Why you should consider this opportunity?

Our client offers an attractive remuneration package and other benefits, such as:

• Hybrid work arrangement — Enjoy the flexibility of working from home after the completion of your probation period.

• Warm leads only — Every conversation starts with someone who already wants to know more, making for a more enjoyable and rewarding sales experience.

• Collaborative and supportive team culture — Work in an environment where your contributions are recognised and your success is genuinely celebrated.

• Career development and progression — Access opportunities to grow your skills and advance your career within a business that is committed to your development.

• A product worth representing — Take pride in helping customers protect the jewellery that means the most to them, offering real value and genuine peace of mind.

How to apply

Ready to join this role? Click Apply now to submit your resume and share your availability and expected salary with us!

We welcome applications from all backgrounds — if you're enthusiastic, people-oriented, and ready to make a difference, we'd love to hear from you.

All information received will be kept strictly confidential and will be used only for employment-related purposes.