LUSH Chadstone - Store Manager

You assess progress towards objectives and help shape the team structure for optimal performance. Recruitment and upskilling of team members will be part of your responsibility, aligning roles and staff to meet the store's needs.

We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future. 

We see you, we celebrate you, we want you!

Who we are
You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good. We put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone.

What will you be responsible for as a Store Manager?

• Lead and inspire your team to deliver exceptional customer experiences, fostering a welcoming and vibrant shop floor.
• Drive sales growth by analysing key business metrics, setting targets, and maximising sales through events, parties, and outreach initiatives.
• Ensure the shop is well-stocked, visually appealing, and product displays are adjusted to reflect current sales trends and seasonal changes.
• Manage the shop’s financials, controlling staffing, operational costs, and stock levels to maintain a healthy retail margin.
• Recruit, train, and develop a diverse and talented team, ensuring they are well-prepared to meet sales and service goals.
• Foster a positive work environment through effective communication, regular team check-ins, and promoting work-life balance.
• Plan and implement in-store and external events, collaborating with the PR team to enhance the shop's visibility and attract new customers.
• Ensure the shop operates within established Lush guidelines, creating internal processes where necessary to suit your shop's unique needs.
• Promote safety and well-being within the team, ensuring a secure work environment and access to support resources.
• Monitor sales trends and local customer needs, adjusting opening hours and staffing levels to maximise trading opportunities

Skills, Knowledge and Expertise

Customer Service: A genuine passion for delivering exceptional customer service, leading by example, and ensuring your team is providing 5-star service. Our stores are an oasis of kindness, where we aim to deliver memorable experiences that make our customers day. A Store Manager is at the helm of this, and should be motivated by this. 

Management Skills: Able to navigate difficult conversations, set and manage expectations and support your management team. A Store Manager must balance the needs of the business, along with ensuring the team's morale is maintained and motivated. 

Communication: Strong verbal communication skills to share business messages throughout the store, as well as working with your retailers and surrounding stores.

Benefits

50% discount on Lush products

• Profit-based bonus
• Paid day off for your birthday
• Employee assistance programme
• A progressive work environment that celebrates diversity