Business Analyst - SMS Transformation Project

Chisholm is seeking an experienced Business Analyst - SMS Transformation Project for our Student System Transformation team.

BELONGING & INCLUSION

Chisholm is resolutely diverse. We celebrate our people’s unique contributions to achieving our ambition to transform lives through relevant and responsive high-quality education. Chisholm’s culture of Belonging & Inclusion strives to promote a self-regulating culture that enhances the experiences of our employees, students and communities.

ABOUT THE ROLE

As a Business Analyst - SMS Transformation Project, your key responsibilities include:

• Work closely with the various areas of the organisation to document current and proposed business processes and workflows, system, and end user requirements to inform the design and deployment of viable system solutions.
• Develop detailed scoping and business requirements documentation for required user functionality and driving cross functional collaboration with various areas to document any complex processes with multiple touchpoints, whilst providing a view on how to simplify, automate and/or reduce risk of error for future state processes.
• Work closely with the Solution Architect, Technical Business Analyst and Developer to ensure alignment of the business requirements to functional design specifications for system integrations.
• Anticipate, identify, and address issues and potential problems from the project activity and proactively escalate any impacts to project schedule, budget, deliverables and/or scope with recommended mitigation strategies and analyse and document gaps in business process and systems designs
• Develop and maintain strategic relationships with key stakeholders across business units, project teams and external vendors acting as a trusted advisor to support program outcomes and proactively resolve issues, manage expectations and influence decision making and build consensus to support program delivery.
• Lead testing, training, and implementation activities for Chisholm employees to ensure a successful solution and participate in Go-live support and support after the deployment of the new system. Contribute to program-level planning, prioritisation, benefits realisation and business readiness activities.
• Escalate emerging risks and provide mitigation recommendations to support achievement of program objectives.

ABOUT YOU

You are a highly motivated individual with well-developed analytical skills in problem?solving, with a high degree of initiative and flexibility and
demonstrated ability to investigate complex issues. You will be experience with the development and execution of test plans and test cases to ensure the delivery of quality system solutions. You will have significant experience leading business analysis activities within large-scale transformation programs. You will also have an understanding and experience with Agile System Development Life Cycle (SDLC) methodologies and experience in using Microsoft applications, including MS Projects, Excel, PowerPoint, Teams, Visio, SharePoint and Outlook.

Qualifications required for the role:

• Relevant tertiary qualification/s in Computer Science, Information Technology or Business Analysis.
• Business Analysis training (and/or) Certified Business Analysis Professional (CBAP), PMI-PBA or equivalent certification.

ABOUT US

Chisholm is one of the largest vocational training providers in the state with a team of over 1,400 dedicated staff supporting 41,000 students who choose to study at Chisholm and training at our modern campuses across Melbourne’s southeast and online.  We partner with governments, educational institutes, and businesses worldwide, sharing our expertise in vocational education.

We offer over 400 courses that include nationally accredited pathways from secondary school programs and short courses, through to certificates, diplomas, and degrees.

At Chisholm, we embrace differences in gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation. We know that diversity and inclusion help us to attract, recruit, engage and retain a team of talented people.

WHAT WE OFFER

• An Inclusive work culture- Chisholm is resolutely diverse. We celebrate our people’s unique contributions to achieving our ambition to transform lives through relevant and responsive high-quality education.
• Professional Development- continue to grow your career as you nurture your students
• Networking Opportunities with Industry Partners
• State of the art facilities on our campuses
• Free on-site parking as well as locations close to public transport
• Free Employee Assistance Program- get the support you want. Its confidential.

If this is the job for you, please apply now. We look forward to receiving your application!

Important information about your application:

Your application should include:

• a cover letter
• your resume
• contact details of three (3) referees

Please note, appointment to this position is subject to satisfactory completion of Safety Screening requirements including:

• Verified copies of all qualifications and transcripts as listed on resume.
• Current & Valid Working with Children Check (Employee and not Volunteer)
• Verified copy of unrestricted rights to work in Australia
• Verified Police Check (position dependent)

Applications for this position close at 5:00pm on Tuesday, 15 September 2026.

Chisholm Institute reserves the right to withdraw an advertised position at any stage.

If you have any questions regarding the position or require further information, please contact Linusha Perera, Senior Program Manager - Student System Transformation at email linusha.perera@chisholm.edu.au or call on +61••••••097

We are committed to a fair and equitable merit-based recruitment process for all our candidates. If you have specific accessibility or support requirements, please contact our Belonging & Inclusion Lead by emailing inclusion@chisholm.edu.au

Find out more about us by visiting us on our Website and social media sites.