Technical Support Specialist-New Castle Australia

Do you dream of a job that allows you to develop your full potential? Would you like to join a dynamic and passionate team? Umano Medical is waiting for you. Join an ambitious team that thrives on opportunities to learn, excel and innovate. 

Responsibilities include 

• Perform repairs or preventive maintenance on our products at our various customers' sites
• Participate in the training of service technicians, and when required, technical personnel in the hospitals
• Handle customer service requests, including complaints. (Process, tools and documentation)
• Process orders received for parts or service for Umano Medical products
• Follow up with the customer from request entry to completed repair, to customer satisfaction
• Follow up on the documentation of all service cases or service requests
• Ensure that the engineering department is informed of all relevant issues and information received from customers regarding products
• Collaborate with other departments in different projects (in reference to the after-sales service)
• Collaborate in the implementation, updating and respect of the different instructions and procedures
• Support the customer relations manager in planning the work of the technicians and service clerks
• Support technicians, service clerks and subcontractors at the technical level
• Follow up and analyze the parts inventory

Life at Umano Medical  

Enjoy a dynamic work in which fun, trust and teamwork are a priority. Be part of a culture focused on everyone's strengths and talents, all while advancing your career within the organization according to your interests. 

Requirements

• DEC or Bachelor's degree in a related field, or any combination of relevant experience and training
• Strong problem-solving skills and analytical thinking
• Ability to read and interpret technical drawings
• Experience in after-sales service or customer support
• Hands-on experience in product repair and technical support
• Proficiency with Microsoft Office Suite and Outlook
• Willingness and ability to travel as required

Join a committed and dynamic team within a rapidly growing company. Human connection truly comes first here, and you'll feel it from day one.

Come and experience something that goes far beyond medical equipment!