Customer Service Team Leader

CUSTOMER SERVICE TEAM LEADER - ADELAIDE

Budget Direct is Landing in Adelaide - Be a Founding Leader.

This isn't just a new job; it's a ground-floor opportunity to shape the future of Budget Direct in Adelaide. We're assembling our team, and we're on the hunt for exceptional, people-first Team Leaders to become founding pillars of something truly exciting.

If you're ready to make your mark and build a high-performing culture from day one, we want to hear from you.

Customer Service Team Leader: You'll champion our customer journey, leading and developing a team of Customer Service Consultants. Empowering them to support our customers through their insurance needs with unparalleled empathy and efficiency. Each day brings new challenges, but your core purpose remains constant – ensure your team leaves every customer better off than when they connected with us.

We're searching for visionary leaders who:

• Embody leadership through action, inspiring and bringing out the best in the people around them.
• Courageously engage in the conversations that drive growth and positive change.
• Thrive on the energy of a dynamic, high-volume environment, turning pressure into performance.

• Are passionate about building an extraordinary team and culture from the very beginning.

Your Role:

• Drive exceptional customer experiences daily by leading, mentoring, and developing a team of talented Customer Service Consultants.
• Navigate your team through complex challenges and amplify successes, fostering a resilient and celebratory environment.
• Own your team's performance: tracking KPIs, proactively identifying opportunities, and driving superior outcomes. Supporting our culture of High Performance with High Integrity
• Collaborate seamlessly with fellow leaders and key stakeholders, ensuring operational agility and strategic alignment.

• Cultivate a vibrant culture defined by accountability, unwavering standards, and peak performance within our brand-new Adelaide operation.

Important Information (Please Read Before Applying):

• Employment Type: Permanent, full-time (37.5 hours per week)
• Salary: Highly competitive salary plus generous monthly incentive scheme
• Location: An engaging, in-office role based in our cutting-edge new Adelaide office with awesome end-of-journey facilities.
• Start Date: October 2026 – ready to kick off with a bang!
• Working Hours: Dynamic rotating roster, Monday to Friday, with shifts scheduled between 6:00 am and 6:00 pm, plus a Sat shift within a rotation.

• Next Steps: Shortlisted candidates will be personally contacted by a Talent Partner for an in-depth discussion and an invitation to an interview.

Why you'll love it here:

• Unrivalled Rewards: Your high performance will be celebrated and rewarded with generous bonuses, recognition programs, and clear pathways for career progression.
• Training: Comprehensive onboarding and ongoing investment in you - that’s a promise!
• Grow and Build: This is more than just joining a team; it's a chance to be instrumental in building one. Adelaide is just the start of an incredible journey, and you'll be at its forefront.
• Leave Options: Include volunteer days, an extra paid "ME day," comprehensive paid parental leave, and the opportunity to purchase additional leave.
• Wellbeing: Access our dedicated "Healthy Mind and Body" hub, mental health support, and fitness discounts.
• Give Back: Make a tangible difference through our A&G Difference program, which offers opportunities to volunteer, fundraise, and support meaningful causes.
• Exclusive Savings: Enjoy discounts on Budget Direct insurance products, plus access to a wealth of deals through our retail and hospitality partners across Australia.

• Celebrate Success: Join vibrant events, engaging team days, and annual celebrations – because we believe in having fun and acknowledging our collective achievements.

About us:

• As Australia's fastest-growing and most award-winning general insurance company, we've been growing at a record pace and we need more great people to help us stay ahead of the competition.

• We provide a wide range of general insurance products including Car, Motorcycle, Home, Contents, Pet, and Travel insurance through our multi-award-winning brand Budget Direct, as well as partnerships with leading brands like Coles Insurance, ING, and Qantas.

Ready to lead Adelaide's next success story? Hit APPLY NOW. We are genuinely excited to meet the leaders who will define our future.