Customer Service Officer (Casual)

• Amazing work location in iconic National Park
• Great supportive team environment
• Part of a broader organisation focused upon the environment, conservation and visitor engagement
• See our Careers Page for more information what we can offer

About the role

As the Customer Service Officer, you will be the first point of contact for a customer, including members of the public and Victorian community. You will professionally handle information requests and ensure that issues and enquiries are resolved promptly and thoroughly. This position is responsible for the daily customer service tasks involved in providing an oustanding camping experience at the Point Nepean Discovery Tents. Your daily tasks may include checking in and checking out of campers, attending to camper's questions and requests, providing information to campers regarding the National Park, Flora, Fauna, History, Culture, and the range of services and activities available to them.

This role supports the Commercial Team Leader in providing front-line visitor support at Point Nepean National Park and may be requitred to support all commercial operations, commercial activations and events including customer service, campground operation, cleaning and basic maintenance resposibilities, visitor experience, liaising with key stakeholders, event support, and administrative tasks.

About the Team

We are a small, hardworking and fun-loving team with a great customer service ethic. We are very lucky to be working amongst the history, culture and nature of the magnificent Point Nepean National Park and Quarantine Station. Our job is to ensure that all of our campers and park visitors appreciate and enjoy the experience as much as we do, and to ensure they have an amazing camping experience.

We're looking for someone with:

• Customer Service, Visitor Information and Community Engagement skills
• Environmental Education or basic Land Management skills or experience
• Strong communication and interpersonal skills
• Demonstrated ability to work as part of a team
• Problem solving and professional judgement

Your application will need to include:

• A Current Resume
• A Cover Letter

Application Close date: Sunday 6th September 2026

Sound like you?

For a confidential discussion about the role, call Anthony Gadd on 0434 167 *** or apply online!

If you don't hold every skill or experience detailed above, please don't rule yourself out. We focus on hiring people who value collaboration and integrity. We value a culture where everyone can be themselves at work, regardless of background, orientation, age or gender.

If this resonates with you, then please consider applying or getting in touch to discuss.

Employment Requirements

Parks Victoria is committed to child safety and has zero tolerance for child abuse and all forms of harm to children, in accordance with the Victorian Child Safe Standards. All prospective employees to undergo a National Police Record Check and Working with Children Check prior to commencing employment.