Operations Manager - Patient Support Services | Full-time Temporary with a Possibility of Permanency

Closes: 24 August 2026

Classification: Administrative Services Officer Class 6
Salary: $102,657 - $116,592 plus superannuation
Position No: 58487-02RA3
Directorate: Canberra Health Services
Advertised (Gazettal date): 12 August 2026
Contact Officer: Kylie Berg on Kylie.Berg@act.gov.au or (02) 5124 2980

What can we offer you:

• Competitive pay rates and excellent working conditions within a tertiary hospital.
• Salary Packaging with many options that provide full fringe benefits tax concessions.
• Flexible working conditions.
• Access to Employee Assistance Program.
• Access to onsite Physiotherapists.
• Access to onsite cafes, staff cafeteria, pharmacy and gift shop.

About the Role:

The Patient Support Services Team is seeking an Operations Manager to join the team on a temporary basis.

In this exciting leadership role, you will lead a dynamic Patient Support Services team and play a key role in delivering high-quality, person and family-centred care. You will oversee the day-to-day operations of the service, including workforce management, recruitment, rostering, performance management, and financial management, ensuring services continue to meet organisational and client needs. You will also drive continuous improvement through the development and implementation of systems, policies, procedures, and staff training initiatives, while fostering a culture of safety, professionalism, and excellence.

Working closely with patients, visitors, staff, and service providers, you will manage complex enquiries and correspondence, represent the service at meetings and forums, and lead initiatives that enhance operational performance, service delivery, and patient outcomes.

Our ideal candidate is a motivated and highly organised leader with a strong commitment to delivering exceptional service outcomes. You will bring outstanding communication and stakeholder engagement skills, a keen eye for detail, and the ability to manage competing priorities in a fast-paced operational environment. With proven leadership and people management capabilities, you will be confident in leading teams, fostering a positive workplace culture, and driving continuous improvement initiatives.

Experience in human resource management, ideally within a healthcare or operational setting, will be highly regarded. Most importantly, you will have the ability to quickly acquire new skills and knowledge, apply sound judgement, and effectively navigate challenging situations, including conflict resolution and operational problem-solving.

For more information regarding the position duties click here for the Position Description.

Please note prior to commencement successful candidates will be required to:

• Undergo a pre-employment National Police Check.
• Prior to commencing this role, a current registration issued under the Working with Vulnerable People (Background Checking) Act 2011 is required.
• Comply with Canberra Health Services Occupational Assessment, Screening and Vaccination policy.

Note: This is a full-time temporary position available for six months with the possibility of extension and/or permanency.

For more information on this position and how to apply “click here”

Note: Under the ACTPS employment framework you may be placed in another role where required for the efficient administration of the service.

Where an offer of employment is for a fixed-term period, any related temporary contracts within the Territory will be issued in compliance with the requirements and applicable exceptions outlined in the Fair Work Act.

Canberra Health Services (CHS) is focussed on the delivery of high quality, effective, person centred care. It provides acute, sub-acute, primary and community‐based health services, to the Australian Capital Territory (ACT) and surrounding region. More information can be found on the CHS website.

Our Vision: creating exceptional health care together
Our Role: to be a health service that is trusted by our community
Our Values: Reliable, Progressive, Respectful and Kind

CHS is committed to workforce diversity and to creating an inclusive workplace. As part of this commitment, we welcome applications from all diversity groups. Aboriginal and Torres Strait Islander peoples, people with disability and people who identify as LGBTQIA+ are particularly encouraged to apply.

The ACT public service is committed to closing the gap, underpinned by the belief that when Aboriginal and Torres Strait Islander people have a genuine say in the design and delivery of policies, programs and services that affect them, better life outcomes are achieved. More information can be found here ACT Closing the Gap Implementation Plan - ACT Government Transparency Portal.

#LI-DNI

Note

This is a full-time temporary position available for six months with the possibility of extension and/or permanency.

Career interest categories:

Administration and Governance
Healthcare, Medical and Allied Services
Leaders and Senior Management