• Support the deployment of the CS Workspace across all six Corporate Traveller markets.
• Build and maintain detailed deployment plans with clear milestones, timelines, and ownership.
• Coordinate multiple deployment workstreams while adapting to changing priorities.
• Lead go-live readiness activities and ensure teams are supported throughout launches.
• Capture lessons learned from pilots and apply improvements to future deployments.
• Design and execute change management strategies for transformation initiatives.
• Develop engaging internal communications that clearly explain the purpose, impact, and timing of change.
• Create communications and collateral that enable leaders to champion transformation.
• Manage a change calendar to balance initiatives across markets.
• Build and maintain a library of reusable change management resources.
• Partner with Learning & Development to design and implement training pathways.
• Develop and deliver training materials for CS Workspace adoption.
• Conduct skills gap analyses across regions.
• Deliver training through in-person, virtual, and one-to-one formats.
• Support leaders and General Managers to embed change successfully within their teams.
• Coordinate user acceptance testing (UAT) activities across regions.
• Partner with build teams and regional stakeholders to ensure systems are configured and tested prior to go-live.
• Promote consistent tool configuration and adoption standards across all markets.
• Identify, monitor, and escalate system or deployment risks and issues.
• Track adoption, productivity, deployment, and training metrics and provide recommendations.
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

• Experience in change management or deployment coordination.
• Strong written and verbal communication skills.
• Ability to deliver training or enablement programmes.
• Positive attitude and highly motivated self-starter.
• Willingness to adapt and manage shifting priorities.
• Experience working with CRM or operational tools such as Salesforce or Wrike (preferred).
• Familiarity with Corporate Traveller CS processes and CSM workflows (preferred).
• Strong systems proficiency and confidence using digital tools (preferred).
• Experience working across multiple markets or geographies (preferred).

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