Senior Medical Receptionist - Join Our Growing Specialist Medical Practice

Company Description NBCC is a well-established specialist medical practice providing high-quality haematology, oncology and specialist medical services to the communities of Melbourne’s northern suburbs. Located within Northern Private Hospital in Epping, NBCC brings together clinical haematologists, medical oncologists, specialist physicians and allied health practitioners to provide comprehensive specialist care in a modern hospital environment.
At NBCC, we are committed to providing personalised, patient-centred care, with a strong focus on accessibility, compassion and professionalism. We aim to create a supportive and welcoming environment for our patients, doctors and staff. As our consulting suites continue to grow, we are seeking an experienced and motivated Senior Medical Receptionist to join our team.
About the Role This is an exciting opportunity to take a key role in the day-to-day administration and operation of a growing specialist practice. As the senior administrative presence within the consulting suites, you will work closely with our specialist doctors, hospital colleagues and patients to ensure the smooth and efficient operation of the practice and an exceptional patient experience.
The role would suit an experienced medical administration professional who is warm and empathetic, highly organised, resourceful and comfortable working independently. You will enjoy being hands-on and involved in all aspects of practice administration and will be excited by the opportunity to help establish and develop administrative processes as the practice grows.
As NBCC expands, there will be increasing opportunity for the successful candidate to contribute to the development of the administrative team, systems and processes.
About You We are looking for an experienced medical administration professional who is empathetic, efficient, organised and proactive, with excellent communication skills.
You will ideally have:At least three years' experience in medical reception and/or administration, preferably within some experience in a specialist physician medical practice Experience working independently and managing competing priorities in a busy medical environment. A warm, approachable and professional manner, with a genuine commitment to providing an outstanding patient experience. Excellent verbal and written communication and interpersonal skills. Strong organisational skills and excellent attention to detail. A resourceful, self-motivated and solutions-focused approach. The ability to use initiative while recognising when an issue requires support or escalation. A strong understanding of privacy, confidentiality and the importance of protecting health information. Proficiency in Microsoft Office and experience with medical practice management software. Gentu experience is desirable but not essential. Experience with medical billing, invoicing, receipting and reconciliation. The ability to adapt to changing priorities within a growing practice. A genuine commitment to patient-centred care. A professional presentation and manner at all times.
Highly desirable: A qualification in business or health administration, or experience working in a multi-specialty medical practice.
Employment type: Permanent Part-time or full-time, negotiable for the right candidate Hours: Monday to Friday, generally 8.45am – 5.00pm. Days and hours are negotiable by agreement. Salary : $34 - $38 per hour + superannuation, commensurate with experience and qualifications. Eligible employees may be considered for a discretionary annual service bonus in recognition of their ongoing commitment and contribution to NBCC, payable following each completed year of continuous service.
Why Join NBCC?This is an opportunity to join a growing specialist medical practice at an exciting stage of its development and play a meaningful role in shaping how the practice operates and evolves.We offer:A supportive, values-led workplace where you will be genuinely valued.The opportunity to work closely with experienced specialist doctors and a dedicated healthcare team.A professional environment focused on delivering high-quality patient care.The opportunity to help develop and improve the administrative function as the practice grows.Potential to contribute to the development and support of a future administrative team.A permanent position with the opportunity to make a meaningful contribution to thegrowth and success of NBCC.Onsite parking.Modern staff facilities within the hospital.A convenient Epping location close to Pacific Epping and Costco.
Ready to Join us?If you are an experienced medical practice professional who enjoys being hands-on, takes pride in providing excellent patient care and is excited by the opportunity to help shape a growing specialist practice, we would love to hear from you.
Please submit a CV and a short cover letter outlining your medical reception/administration experience and why you believe this role is suited to you to northernbcc.admin@gmail.com.