IT Support Officer

🗂 We’re Hiring: IT Support Officer🕒 Employment Type: Full-Time💼 Level: Entry-Level to Mid-LevelWe are seeking a reliable, technically skilled, and service-oriented IT Support Officer to provide technical assistance and maintain the organization’s IT systems, devices, and infrastructure. This role is ideal for individuals who enjoy troubleshooting technology issues, supporting users, and developing their career in IT operations.🎯 Key Responsibilities• Provide day-to-day technical support to employees and users.• Diagnose and resolve hardware, software, operating system, and network issues.• Install, configure, and maintain computers, laptops, printers, and other IT equipment.• Manage IT support requests and ensure issues are resolved within appropriate timelines.• Assist with user accounts, access permissions, password resets, and system configurations.• Support Microsoft 365, email, VPN, Wi-Fi, and other business applications.• Perform routine maintenance, software updates, and system upgrades.• Assist with network and connectivity troubleshooting.• Maintain accurate records of IT assets, incidents, requests, and resolutions.• Support employee onboarding and offboarding from an IT perspective.• Escalate complex technical issues to senior IT or infrastructure teams when necessary.• Monitor recurring IT issues and recommend improvements to support processes.• Maintain IT documentation, user guides, and troubleshooting procedures.• Ensure IT operations follow company security policies and best practices.✅ Requirements• Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field is preferred.• Previous experience in IT support, technical support, helpdesk, or system administration is an advantage.• Fresh graduates with relevant technical knowledge are welcome to apply.• Basic knowledge of Windows operating systems, computer hardware, networking, and troubleshooting.• Familiarity with Microsoft 365, Active Directory, VPN, and ticketing systems is an advantage.• Strong analytical, troubleshooting, and problem-solving skills.• Good communication and customer service abilities.• Strong attention to detail and ability to manage multiple tasks.• Good organizational and time-management skills.• Ability to work independently and collaboratively within a team.• Willingness to learn new technologies and IT tools.🌟 What We Offer• Hands-on experience in IT support and technology operations.• Exposure to enterprise systems, networks, hardware, and business applications.• Career progression into IT Support Engineer, System Administrator, Network Engineer, or IT Infrastructure roles.• Training, mentorship, and professional development opportunities.• A supportive and collaborative technology environment.• Opportunities to work with experienced IT professionals.• Competitive compensation and employee benefits.• Long-term career development opportunities within the IT team.📩 Interested candidates are encouraged to apply and join our IT team!#Hiring #ITSupportOfficer #ITSupport #ITJobs #TechnicalSupport #Helpdesk #InformationTechnology #TechJobs #SystemAdministration #NetworkSupport #FreshGraduates #EntryLevelJobs #CareerOpportunity #LinkedInJobs