Veterinary Team Manager

• Non-clinical position, based onsite in Hawthorn East
• Australia’s largest employee-owned veterinary group
• c. $120,000 to 130,000 base + super + 17.5% leave loading

Locally led, nationally connected, centrally supported 
  
Animal Emergency Australia (AEA) is Australia’s largest employee-owned emergency veterinary network, operating 14 hospitals across Australia. 
  
We combine the expertise, resources and collaboration of a nationally connected network with the agility of locally led hospitals, creating an environment where our teams can focus on delivering quality patient care and outcomes. 
  
Animal Emergency Service (AES) Hawthorn East 

AES Hawthorn East is one of the leading 24-hour emergency animal hospitals in Melbourne, operating 7 days a week, 365 days per year. At AES Hawthorn East, part of the Animal Emergency Australia (AEA) network, you’ll collaborate with some of the most highly skilled ECC professionals in the industry, with a strong culture of mentorship and knowledge sharing. 

With a team of 80+ veterinary professionals and support staff, AES Hawthorn East combines clinical capability with a strong, people-first culture. We are committed to clinical excellence, innovation, and building environments where our people can perform at their best and grow meaningful careers.  

About the Role  
  
The Vet Team Manager plays a critical role in the operational success of AES Hawthorn East. Reporting to the Hospital Director, you will lead people, operational and commercial initiatives that support exceptional patient care, client experience and hospital performance. 
  
Key responsibilities include: 

• Lead the performance, engagement, and development of the veterinary team  
• Drive a high-performance, values-led culture built on accountability and trust  
• Oversee recruitment, onboarding, and workforce planning to ensure capability and capacity  
• Lead and support team through coaching, development, feedback and performance conversations 
• Manage and embed change initiatives and continuous improvement activities 
• Ensure effective rostering, workforce sustainability, and operational coverage  
• Support financial performance through labour cost management, efficiency, and reporting insights  
• Partner with clinical and operational leaders to optimise patient outcomes and service delivery  
• Strengthen collaboration across multi-disciplinary teams  
• Drive compliance with WHS, policies, and AEA standards 

About You  

While we are open minded to a range of transferrable skills and backgrounds, you will likely be a person who: 

• Thrives in complexity and brings calm to chaos 
• Balances empathy with accountability 
• Loves leading people and helping them grow and succeed with confidence supporting HR processes 

You will also bring:  

• Prior experience as a people leader   
• Knowledge and experience of vet services or other clinical services advantageous but not essential  
• Effective communication skills, with the ability to coach, motivate and support  
• Ability to thrive in providing exceptional client and patient experience  
• Expertise delivering multiple projects from concept to completion  
• Proficient in Microsoft Office applications, particularly Word and Excel 

What We Offer 

• Remuneration for this role is c. $120,000 to 130,000 base + super + 17.5% leave loading 
• Pet well-being discounts (including discounted treatment and products)  
• Discounted gym memberships (Fitness Passport)  
• Dedicated wellbeing committee for our employees 
• Access to our Employee Assistance Program (psychology, nutrition, sleep)  
• Strong internal Continuing Education program and education allowance  
• Refer a Friend program & rewards  

Ready for your next challenge?   

Please submit your CV via the apply link. Applications will be reviewed as they are received.  

For a confidential discussion, please contact Mitchell Merritt at *******@aes.email  
  
At Animal Emergency Australia, we know that different backgrounds, experiences and perspectives make our teams stronger. We’re proud to be an inclusive employer and encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTQIA+ people, veterans, carers and people of all ages. If you require any adjustments during the recruitment process, we’re happy to help.