Customer Experience Administrator

Share the Dignity is looking for a full-time Product and Access Solutions Administrator with a passion for customer service, administration, organisation, accuracy and helping to make a difference in the lives of others to join our Product and Access Solutions team.

Are you a friendly, adaptable, and highly organised administrator ready to assist the team that focuses on ensuring period products are available to those in need?

• This is your chance to contribute positively to the impact Share the Dignity creates across Australia through our Product and Access Solutions initiatives such as our Dignity Vending Machines (DVM), dispensers and period pack programs.
• Be part of a supportive, close-knit team on the north side of Brisbane, where no two days are the same

Share the Dignity is passionate about our work helping women, girls and those who menstruate, who are in need and eliminating period poverty in Australia. As a relatively young charity (11 years old), there are still so many ways to grow and improve what we do – and we are looking for people who would relish the challenge of being a part of this phase.

We are looking for someone who can bring their enthusiasm for attention to detail, proactive ‘can do’ attitude, willingness to support the team in administrative and organisational duties and commitment to great service which shapes how people in communities can access products when in need. This role will be varied, fast-paced and integral in achieving the goals of our Product and Access Solutions initiatives through administrative tasks and processes.

Being adaptable, flexible and responsive to changing circumstances is a must. As is your ability to establish warm and respectful relationships with all internal and external stakeholders of Share the Dignity and communicate effectively and confidently in person, via phone, email and using online communication tools.

Duties include:

• Focus on delivering an excellent customer journey by handling enquiries, and nurturing relationships with key stakeholders such as customers, suppliers, corporate partners, government departments, schools, community and charity partners, volunteers, contractors, and more
• Arrange DVM installations, maintenance, and coordinate product, access, and service support to clients
• Provide administrative support and assistance relating to the preparation and processing of orders, DVM applications, Memorandum of Understandings, agreements, contracts, invoices and other documentation
• Maintain databases, systems and registers ensuring data is accurate, kept up to date, with reporting completed as required and any faults are logged
• Maintain and organise stock and stocktake required for initiatives, such as of period packs, DVM/dispensers and more. This includes manual handling tasks of lifting and sorting stock
• Perform other administrative tasks as needed to support the team

An ideal candidate is skilled in customer service and handling stakeholders with competing priorities. You communicate in a professional, friendly and confident manner to a wide range of people. You have excellent skills to prioritise, manage your time effectively, and adapt when needed. You are passionate and motivated knowing you are part of the bigger picture of working to achieve the charity’s goals.

To be a successful candidate you will have:

• Certificate III in Business Administration, or related field, or previous experience/on the job training relevant to this role
• Excellent communication skills and ability to establish warm and respectful relationships
• Proven experience in customer service and/or stakeholder management
• Proven experience in administration, juggling priorities and ability to uphold timeframes with high level organisation skills, eye for detail and the ability to plan and adapt when required
• Strong knowledge and proven experience with Microsoft Office suite including Outlook, Word, PowerPoint, and Excel
• Desire and ability to follow through on delegated tasks and projects and report back on progress in a clear and concise manner
• Open and current driver licence to drive Share the Dignity van to deliver or pick up items and stock
• Ability to perform safe manual handling of stock

Desirable skills:

• Previous experience in not-for-profit environment
• Experience with Salesforce, SharePoint, Smartsheets, or other programs
• Experience supporting volunteers
• Troubleshooting basic common IT issues
• Previous experience with sales, stock and/or logistics administration

Being passionate about supporting the team, having willingness to accept and meet challenges, whilst being proactive, adaptable and flexible will be the key to your ongoing success.

Location:

Brisbane, Northern Suburbs – Virginia

Share the Dignity offers many benefits to employees including an Employee Assistance Program, Wellbeing initiatives, Salary Packaging options, Period/Menopause Leave and is an Equal Opportunity Employer.

Share the Dignity values and affirms diversity and we strongly encourage applications from Aboriginal and Torres Strait Islander people.

If this role sounds like you, please send a covering letter detailing your experience pertaining to the duties and skills listed here, together with an up-to-date resume to our People and Culture team, by clicking ‘Apply Now’.

#No Agencies thank you.

#No direct applications thank you.