Aged Care Support Worker - Arabic Speaking

SydWest Multicultural is a not-for-profit organisation which is committed in providing a broad range of services across Greater Western Sydney, the Inner West and the City of Sydney. We are a leading organisation on cultural diversity offers flexible and integrated services across the life cycle for refugees and migrants; support for seniors; disability support; women and families; youth; housing support; and settlement services.

SydWest Multicultural Services’ Mission is to deliver quality services meeting diverse needs to maximise individual and community outcomes.

KEY PURPOSE

The Aged Care Worker is part of the SydWest’s Aged Care Team which is part of SydWest’s Aged

Care Services Division. This position is responsible for providing individual assistance to SydWest’s

Aged Care Consumers as outlined in their individual care plans. The Aged Care Worker role is a

crucial frontline role which ensures all consumers’ needs are met and all services are delivered to

a Gold Standard.

KEY ACCOUNTABILITIES

• Provide gold-standard, respectful and culturally sensitive in-home personal care, domestic assistance, social support, transport, flexible respite and a range of other individualised supports to SydWest’s Aged Care Consumers
• Provide gold-standard customer service to all SydWest Aged Care Consumers
• Provide SydWest’s Aged Care Consumers services consistent with Aged Care Quality Standards and Aged Care Quality & Safety Commission Policies & Procedures
• Adhere to SydWest’s Policies & Procedures related to the work being undertaken in order to ensure own & others safety in the workplace
• Ensuring own and others safety in working within a community / remote related role

ESSENTIAL REQUIREMENTS

• Current driver’s license and access to a fully registered and comprehensively insured motor vehicle;
• Personal smart phone & internet access
• Flexibility to work a variety of shifts between Monday – Friday
• Effective verbal and written communication skills to engage effectively with a broad audience
• Knowledge and ability in supporting consumers from a Culturally and Linguistically
• Diverse Background
• Ability to work autonomously supporting consumers living within their own homes
• Current Australian National Police check (or willingness to obtain)
• Current Working with Children Check (or willingness to obtain) 
• Current First Aid Certificate (or willingness to obtain)

DESIRABLE CRITERIAS

• Bilingual - Speaking Arabic is an advantage
• Certificate III or IV in Individual Support – Ageing or similar
• Awareness of the Aged Care Quality Standards and Aged Care Quality & Safety Commission

YOUR KEY ATTRIBUTES FOR THE ROLE

Resilience and Courage

• Always be calm and act constructively in highly pressured and unpredictable environments;
• Give direct & honest response;
• Accept criticism of own ideas and respond in a thoughtful and considered way;
• Continue toward goals in the face of difficulty and adversity.

Orientation and Self Management 

• Maintain focus on goals; 
• Independently pursue business objectives in an organised and efficient manner; 
• Prioritise work tasks to meet job responsibilities; 
• Minimise work flow disruptions to complete high quality work within a specified time frame. 
• Good communication and listening skills to ensure professionalism and correct information is provided. 

Flexibility 

• Adapt effectively to changing plans and priorities;
• Ability to handle multiple tasks at once.