National Operations Manager — Lead a Multi-Site Allied Health Network | VIC, NSW

We are looking for a senior operations leader who understands the realities of running allied health clinics — not just the commercial mechanics, but the clinical, staffing and patient-experience pressures that come with them.

Our client is a respected, growing provider of expert hand therapy, physiotherapy and occupational therapy, with clinics across Victoria, New South Wales and Queensland. Their clinicians treat and rehabilitate complex shoulder, elbow, wrist and hand injuries — helping patients regain movement and get back to the work, sport and life they value.

The Opportunity

This is a step up for an experienced physiotherapy or allied health operations leader ready to take on a genuine national remit. Reporting directly to the CEO, you'll own the operational performance of the entire clinic network — leading and developing a team of Business Operations Managers, and shaping how the business scales across three states.

If you've spent your career managing allied health clinics and are ready to move from single-site or regional oversight into a true national leadership seat — with a direct line to the CEO and visibility at Board level — this is that role.

What You'll Own

Full operational leadership across VIC, NSW and QLD clinic networksDirect management and development of Business Operations Managers in every locationStaffing levels, clinician utilisation, workflows, KPIs and day-to-day performance across sitesAdministrative operations — call performance, referral management, workflow efficiencyConsistent operational standards and processes across every stateThe full lease portfolio — negotiations, renewals, market reviews, landlord relationships, bank guarantees, complianceScoping and standing up new clinic locations as the network growsSupplier payments, operational expenditure and banking approvalsCommercial, supplier and service agreements — including surgeon consulting and room-licensing arrangementsBusiness insurance programs and coverage across all sitesWorkplace compliance — first aid, safety, regulatory obligations, test-and-tagOrganisational policy development and implementationReporting to the CEO, with input into Board and Partner updatesGrowth and efficiency projects, including technology, AI and automation initiativesRelationships with external stakeholders and industry bodiesPatient complaints and incidents, with a focus on quality improvement and service standards

What We're Looking For

We want to hear from senior operations managers who've built their career inside physiotherapy or allied health clinic environments and understand what it actually takes to run one well — not just the P&L, but the clinician mix, patient flow, and referral relationships that make a clinic succeed.

You'll Bring

Proven multi-site operations leadership within physiotherapy, allied health or another clinical/service-led environmentReal commercial fluency — leases, supplier contracts, expenditure, operational reportingA track record of tightening systems, lifting accountability and improving performance across teamsCredibility with clinicians and site managers — the ability to lead operationally without stepping on clinical judgementA calm, structured, solutions-first approach under pressureSharp written communication — comfortable preparing recommendations and updates for a CEO and Board

Why This Role

This is a rare opportunity for a senior allied health operations leader to take full ownership of a national network — shaping how a respected, growing physiotherapy business scales, while working directly alongside the CEO on strategy, growth and patient outcomes.

Ready for the next step in your operations career? Apply Now or Contact Lynda on 0485 901 880 at Data Sentry Recruitment for a confidential conversation. DONT MISS OUT!!!