Customer Service Assistant (Yard Person / Driver)

About the role

We are looking for a Customer Service Assistant in a casual position to join our constantly growing business based at our Gold Coast branch. Your responsibilities will also include but are not limited to:

• Greeting and assisting customers, providing exceptional service in all customer interactions.

• Maintaining cleanliness and support smooth operation of the branch showroom, yard, and storage areas.

• Completing inspections, clean, maintain and service hire equipment to a high standard.

• Coordinating with operation and workshop team members to ensure timely preparation and availability of equipment.

• Instructing and demonstrating to customers on how to safely use our equipment.

• Ensuring pickup and delivery of equipment from customer sites and between branches.

• Ensuring equipment is loaded and unloaded safely.  

• Processing hire contracts, including paperwork and payment transactions.

• Providing detailed information on equipment usage, availability, and pricing.

• Assisting with general tasks as needed.

If you have got the skills, energy, and a can-do attitude, we want to hear from you!

What We Are Looking For

• Previous experience in the hire, construction industry or a similar customer facing type role.

• Ability to handle multiple tasks simultaneously in a fast-paced environment.

• Genuine interest in machinery and equipment (training will be provided).

• Positive attitude and a collaborative team player.

• Proficiency in basic computer applications.

• An LR licence (or higher) and/or a forklift licence will be highly regarded.

What We Offer

• Competitive salary.

• Comprehensive training and ongoing support.

• A supportive, safe and friendly team environment.

About Us

Master Hire is a family owned, award winning Hire Company based throughout SouthEast Queensland and Northern New South Wales. Our company provides hire solutions for the construction, industrial, mining, trades and DIY markets. Our aim is to be the number one service provider of hire products in our chosen markets. Since our doors first opened in September 1990, we can attribute our success to our people and culture. Our shared values of honesty, respect, teamwork and commitment to providing exceptional customer service through hiring quality products is our point of difference within the equipment hire industry.

We are committed to being an employer of choice, creating an environment where every individual can thrive and contribute to our collective success as we continue to grow.