Graduate Information and Communication Technology (ICT) Support Officer

Rumbalara Aboriginal Co-operative – Corporate Services now has the following vacancy at our Mooroopna Office:

Graduate

Information and Communication Technology (ICT)

Support Officer

(New Position)

Full-time, 38 hours a week – Ongoing

This is an Aboriginal Designated Position, classified under 'special measures' of Section 12 of the Equal Opportunity Act 2010. Only Aboriginal and Torres Strait Islander people are eligible to apply.

About the Role  

 The Graduate ICT Support Officer supports the delivery of timely and effective ICT services to staff, Board members, volunteers, members and visitors of RAC and RHL.

Working under the guidance of the ICT team, the role assists with the provision of technical support, troubleshooting, equipment setup and maintenance of hardware and software systems. The position provides an opportunity for a recent graduate to develop practical ICT skills while contributing to the effective operation of the organisation's technology environment.

This role is designed as a development opportunity, with clear supervision arrangements and limited delegated authority.

About You

To excel in this position, you should possess the following qualifications and qualities:

• Have a Certificate IV, Diploma or degree in Information Technology, Information Systems, Computer Science, Cyber Security or a related field, or nearing completion of a relevant qualification.

• Basic understanding of computer hardware, software, networking and Microsoft operating systems.

• Demonstrated interest in information technology and supporting users in a service-oriented environment.

• Good problem-solving and troubleshooting skills.

• Ability to communicate effectively with people from diverse backgrounds.

• Strong organisational skills with attention to detail.

• Ability to work both independently and as part of a team.

• Commitment to learning new technologies and systems.

• For the full role requirements, please refer to the attached Position Description.

What We Offer:

We value our employees and are committed to supporting their wellbeing, professional growth, and work-life balance. Benefits of joining our team include:

• Salary packaging of $15,900 available for Part- or Full-time employees.

• Competitive pay and conditions based on the ACCHS Award -  Administrative Employee Grade 2 Level 1.

• Opportunities for additional incentives, which may include Christmas bonus days, recognition of NAIDOC Day, annual CPI-based Award wage increases where applicable, and relocation assistance where applicable.

• Professional development opportunities and support to help you grow in your career.

• Access to a free and confidential Employee Assistance Program and more.

• Provision of a laptop and mobile phone to support your work where applicable.

• Fleet cars to carry out daily tasks where applicable.

 Pre-employment Requirements

The successful applicant will be required to complete mandatory pre-employment screening, including a National Police Check and Working with Children Check, Victorian driver licence, and Confirmation of Aboriginality.

 To apply, please submit the following:

• One combined document containing:

  • Your cover letter, including a summary of your relevant experience and/or qualifications; and

  • Your responses to the Key Selection Criteria outlined in the Position Description.

• A current resume.

Important: Your cover letter and responses to the Key Selection Criteria must be combined into one document and uploaded to the Cover Letter section of the Recruitment Portal.

Please apply through the link below:

https://rum.chris21.com/RUM_MER21p/Home/Index#!/

Applications close: Wednesday, 2 September 2026

 This is an “Indigenous Only” role under Special Measures of the EEO Act 2010, Section 12.