Practice and Quality Lead

$105,916 p/a + superannuation + salary sacrifice

Full-time - Fixed-term position

About the role:

We are currently seeking a Practice & Quality Lead to join our Residential Care and Specialised Support team based in Rockhampton or Gladstone. They will provide direction for strong service delivery with regard to program development, enhancing case management practice, ensuring practice align with contracts, accreditation, and continuous improvement. They will assist the coordinator in embedding and enhancing quality service delivery and supervision to staff.

What will a typical day look like?

• Build and maintain close liaison with stakeholders such as participants and service providers to sustain effective and collaborative working relationships.
• Work with staff to gain and maintain a sound understanding of young people’s needs based on understanding trauma, grief and loss, attachment, and child development.
• Work collaboratively to contribute to the improvement of interventions in response to young people’s needs ensuring practice stems from a therapeutic framework of practice.
• Assist with the development of a strong and positive team environment to ensure excellent communication between team members.
• Advise and guide program staff to gain and maintain a sound understanding of the scope and outcomes anticipated for each service agreement.

Mandatory Requirements:

• Diploma qualifications in Social Services/Child Protection or equivalent.
• Knowledge of and experience with Quality Assurance systems including Human Service Quality Framework.
• Experience in advising, coaching, and mentoring staff on practice and compliance issues.

Who we are:

Our truly local team of professionals have worked with people in Central Queensland for over 40 years to support them in living their best life. AnglicareCQ is a not-for-profit, purpose-driven organisation – and we give effect to that purpose through our staff. We endeavour to make the most ordinary things extraordinary – simply by doing them with the right people.

AnglicareCQ offers a diverse scope of interdependent and inter-related career paths which enables staff mobility and growth. Careers with AnglicareCQ are from a wide range of disciplines including leadership, community services, child protection, housing, and support services. We serve communities in and around Rockhampton, the Capricorn Coast, Gladstone, Biloela, Moura, Blackwater, Emerald, Barcaldine, and Longreach.

What you will bring to the role:

• A passion and genuine desire to make a difference in the lives of Central Queenslanders.
• Proven ability to build and maintain relationships with a variety of stakeholders.
• The ability to identify and embed solutions.
• Demonstrated experience working within a high-performance framework where you are accountable for KPIs on program delivery and outcomes, within a face-paced solutions focussed environment.
• Effective time management and organisational skills.
• A strong communicator, able to quickly build rapport and influence across a diverse range of people.

Other Requirements:

• Ability to obtain a Blue Card (working with children check positive notice or exemption)
• Ability to obtain a Yellow Card (disability services positive notice or exemption notice) 

What are the benefits of working for AnglicareCQ? 

We have a common purpose throughout our organisation to serve the people of Central Queensland, to help them live their best life. AnglicareCQ offers the opportunity to engage in meaningful employment and be part of a holistic team that supports people in our local communities.  

• We offer attractive salary sacrifice to all part-time and full-time employees.
• We offer the opportunity to work within an organisation committed to social change.
• Full time employees have the opportunity to accrue/utilise TOIL in line with office hours to increase flexibility.
• We have a supportive and pragmatic management team.
• Professional development and study are encouraged and supported.
• We offer a professional work environment filled with passionate, diverse and driven people.
• We provide access to health and wellness programs for all staff.

Ready to make a difference?

If you’re driven by purpose and want your work to change lives, we’d love to hear from you. Please submit your resume and covering letter (max. 2 pages) addressing the selection criteria outlined in the position description.

Applications should be submitted by 8am, Friday 4 September 2026. 

Have questions? Reach out to our Recruitment and Onboarding Officer - Mikiellie Newman:  

••••@anglicarecq.org.au 

(07) •••• •393