Sourcing Account Manager (Print Sourcing)

About UsAt Tag, we bring big ideas to life as an integrated creative, content and channel activation partner to brands all over the globe. We help our clients to stand out and sell more by providing end-to-end marketing solutions that see our teams originate, craft, amplify and reimagine content across all channels and platforms.
Why Join?This is an opportunity to join one of Tag’s fasted growing regions globally. Our teams based across Sydney and Melbourne, pride ourselves on our core values of integrity, innovation, trust, sustainability, growth, and accountability.We realise these are easy to say but below is a snapshot of what this looks like each day here at Tag:50% of our leadership team is female.14% of our team have grown their careers from internship positions.86% team retention over the past twelve monthsStrong career growth opportunities with twenty-five promotions in the past twelve months3x official charity partners we have donated $30,000 in money and timeDE&I Council organises regular events and social activities.
What we offer:Hybrid and flexible workingAn inclusive parental leave policyInvestment in internal and external training opportunitiesA structured global mentoring program
Role Overview:This role is responsible for client engagement and project management services including requesting quotes, managing timelines and deliverables in complex POSM & print sourcing and creative production projects. This role focuses on developing relationships with customers, connecting with key business executives and stakeholders, liaise with cross-functional internal teams to improve the entire customer experience, and identify new business opportunities amongst existing customers.
Key Responsibilities:Provide technical input and advise on print, POSM, visual merchandising and premium projectsOversee (and assist with) the procurement of clients marketing collateral, delivering on time, to specification, to quality and to contractual targetsProject management of campaigns and componentsDevelop strong relationships with client's brand teamsDevelop strong relationships with suppliersImplement and use of Tag’s reporting toolsMeasure customer satisfaction and take appropriate actionMeasure KPI's and service standards against agreed and obligated levelsPredict potential areas of shortfall and implement remedial action as necessaryWork alongside the Account Lead to coordinate the activities of the Account Management teamWork with colleagues in other markets and the central support teams to consolidate production and to coordinate multi-country campaignsProvide support for Account Lead as requiredIdentify potential areas of conflict and escalate to the Account Lead where appropriateBe an informed and authoritative point of contact for key stakeholders to address any contract, transactional or supplier issues
Key Requirements:Educated to degree level or equivalent3-6 years previous experience of working in an agencyKnowledge of Print, POSM, Digital and Visual merchandising production is preferredExperience in beauty or luxury goods industry, in either purchasing or production management would be beneficialDetailed oriented, highly organised, have a systematic approach to tasksCapable of working in a fast-paced working environment with excellent project and client management skillsStrong communicator and great team player
Ideal Candidate:The Sourcing Account manager will need to be a multi-tasker, be able to use their initiative, and have the ability to problem solve. This is a role for an outgoing and energetic team player who can also be relied on to operate independently and remain focused under pressure.
This job description outlines the duties and responsibilities of the role and the necessary skills and knowledge required to perform them as of the date it was created. Tag accepts that this job description may change as the role evolves and the individual may be asked to support other duties as required.
How to apply?If the above sounds right for you, simply click on "Easy Apply" and provide us with your full resume and salary expectations.Don’t let self-doubt get in the way of what could be a great opportunity. We know from research that many women and people from diverse backgrounds may not put themselves forward unless they believe they tick every box.If this job description doesn’t quite fit your experience, but you have an appetite to be part of Tag, please do still get in touch. We are always keen to meet with talented individuals from across our industry.
All information provided will be treated in strict confidence and used solely for recruitment purposes.