Medical Receptionist

Norwest Private Hospital | Full-Time | $30–$35 per hour

Sydney Advanced Orthopaedics is a large, established and busy specialist orthopaedic practice seeking an experienced Medical Receptionist to join our team.

Our practice manages a significant volume of patient appointments each day, together with a consistently high volume of incoming calls, emails, enquiries, referrals and administrative requests. We are looking for someone who enjoys a busy working environment, is highly organised and can confidently manage competing priorities while maintaining excellent patient service.

You will work alongside an experienced reception and administration team supporting our specialists and patients across a busy clinical environment.

The position is based primarily at Norwest Private Hospital, Bella Vista, with occasional work required at our Macquarie University Hospital practice.

This is a varied and fast-paced medical reception position where you will play an important role in the day-to-day running of the practice.

You will be one of the key points of contact for our patients and will work closely with colleagues, specialists and other healthcare professionals to ensure our clinics run efficiently.

Your day will involve managing a high volume of telephone calls and emails, coordinating a large volume of patient appointments, referrals and bookings, assisting patients at reception and completing the associated administration.

The ability to remain organised, professional and approachable during particularly busy periods is essential.

• Providing a high standard of service to patients both face-to-face and over the telephone

• Managing a high volume of incoming calls, emails, enquiries and appointment requests

• Booking and coordinating a large volume of patient appointments across multiple specialist calendars

• Managing referrals, clinical files, SMS reminders and patient administration

• Coordinating surgical bookings and associated documentation

• Checking patients in and out during clinic sessions

• Processing consultation invoicing and receipting, including private billing, Medicare, DVA, WorkCover and other third-party insurers

• Completing daily financial reconciliation

• Managing written, telephone and electronic correspondence

• Liaising with specialists, hospitals, healthcare professionals, insurers and other external providers

• Coordinating WorkCover correspondence, consultation requests and surgery requests

• Assisting with the setup and smooth running of consulting rooms and clinics

• Working collaboratively with the reception and administration team to manage the day-to-day demands of the practice

• Assisting with other practice administration as required

• Being available on occasions when clinics run later than scheduled

You will ideally have previous experience in a busy medical reception environment and be comfortable working in a practice where there is a steady flow of patients, calls, emails and administrative work throughout the day.

You will be someone who can prioritise effectively, communicate confidently and maintain accuracy even when several things require your attention at once.

We are looking for:

• 2–3 years' previous medical reception experience, ideally within a specialist practice

• Excellent communication and telephone skills

• Strong organisational and time-management skills

• Excellent attention to detail

• Confidence managing a high volume of calls, emails and appointments

• The ability to multitask and prioritise competing demands

• A professional, warm and friendly manner

• The ability to remain calm and efficient during busy clinic periods

• Experience with medical billing, Medicare, DVA and/or WorkCover

• An understanding of patient confidentiality and discretion

• The ability to work effectively both independently and as part of a team

• Arabic language skills would be a great advantage, but are not essential

Experience with Xestro would also be highly regarded.

Sydney Advanced Orthopaedics is an established specialist practice with a busy clinical and administrative team supporting a significant number of patients and appointments.

This is a great opportunity for an experienced medical receptionist who enjoys working in an active environment, values being part of a team and takes pride in helping a busy practice run smoothly.

The position will be primarily based at Norwest Private Hospital in Bella Vista.

Occasional work may also be required at our rooms at Macquarie University Hospital, so applicants should be comfortable working across both locations when needed.

If you are an experienced medical receptionist who enjoys a busy, fast-paced specialist environment, we would like to hear from you.

Please apply through SEEK with your CV and a brief cover letter outlining your relevant experience.

Applications will be reviewed as they are received.